SMB Account Executive - Nordics at GitLab Inc.

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,800+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

Responsibilities

All positions will include the following responsibilities:

• Experience managing an inbound request queue and assisting prospects and customers with online chat, email, and phone correspondence.
• Familiarity with the needs of software development and IT operations teams.
• Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management.
• Basic understanding of DevOps practices, including the cultural shift it represents and the benefits to building and shipping software upon adopting those practices.
• Experience in a role that puts customer needs above all else.
• Product demo experience.
• Working knowledge of software development methodologies such as Waterfall, Agile, and Conversational Development.
• Comfortable with frequent client phone calls to explain hard-to-understand concepts and deployment options.

Requirements

• Excellent spoken and written English
• You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness.
• Affinity with software and the software development process
• Passionate about technology and learning more about GitLab
• Demonstrated progressive experience in sales, marketing, or customer service
• Experience with CRM and email automation software is highly preferred
• An understanding of B2B software, Open Source software, and the developer product space is preferred
• Be ready to learn how to use GitLab and Git
• You share our values, and work in accordance with those values
• Ability to use GitLab

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision : everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning , frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons To Work For GitLab

• Mission : Everyone can contribute
• Results : Fast growth , ambitious vision
• Flexible Work Hours : Plan your day so you are there for other people & have time for personal interests
• Transparency : Over 2,000 webpages in GitLab handbook , GitLab Unfiltered YouTube channel
• Iteration : Empower people to be effective & have an impact , Merge Request rate , We dogfood our own product , Directly responsible individuals
• Diversity, Inclusion & Belonging : A focus on gender parity , Team Member Resource Groups , other initiatives
• Collaboration : Kindness , saying thanks , intentionally organize informal communication , no ego
• Total Rewards : Competitive market rates for compensation , Equity compensation , global benefits (inclusive of office equipment)
• Work/Life Harmony : Flexible workday , Friends and Family days
• Remote Done Right : One of the world's largest all-remote companies , prolific inventor of remote best practices