KingMakers is the leading sports and digital entertainment platform company across the African continent.
We are focused on creating opportunity. Opportunity that allows individuals and communities to realize their dreams – to be the best they can be. Opportunities to grow, to change, to build a business, to make a difference. Opportunity for individual...
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At KingMakers, we are committed to providing a seamless and world-class digital sports entertainment experience to our customers across both retail and online platforms. As a Service Operations Centre Engineer, you will play a crucial role in ensuring maximum service availability, performance, and reliability of our proprietary sports-tech platform.
This role requires a proactive and analytical mindset, working in a 2-shift rotation to provide 24/7 operational coverage. You will not only react to system incidents but also anticipate and prevent potential failures, collaborating closely with other technical teams to drive continuous improvement.
What you will be doing:
Ensure system stability and performance through proactive monitoring, alerting, and diagnostics
Identify, troubleshoot, and resolve issues in production systems and networks
Manage and resolve incident tickets, escalating when necessary to minimize downtime
Act as a subject matter expert (SME) for the systems and services under your scope
Provide technical support to Engineering and other technical teams
Contribute to problem management and root cause analysis to improve system resilience
Support disaster recovery procedures and system maintenance activities
Collaborate with the Engineering team during releases and system upgrades
Continuously document processes and system health checks to enhance operational efficiency
Requirements
Strong experience with Microsoft Server OS and basic administration
Familiarity with Linux-based operating systems
Hands-on experience with monitoring tools such as Prometheus, Grafana, Kibana, PagerDuty, or Site24x7
Experience working with cloud environments, ideally Microsoft Azure or AWS
Basic knowledge of SQL databases and the ability to write simple queries
Understanding of networking fundamentals (TCP/IP, DNS, routing)
Experience with incident management processes and familiarity with ITIL best practices
Knowledge of scripting languages (Bash, Python) for automation is a plus
Experience using JIRA and Confluence for documentation and issue tracking
Excellent communication skills in English, both written and verbal
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