Social Responsibility and Marketing Officer at Hire Resolve

Job Description

• A fully-fledged, ethical commercial bank that operates on a profit-sharing and asset-backed model, functioning on ethical, Shariah-compliant principles that offer everyday banking, financing, and investment services to both Muslim and non-Muslim clients, is seeking a Social Responsibility and Marketing Officer who will manage regional corporate social responsibility (CSR) initiatives, sponsorships, and charitable funds aimed at community upliftment (education, healthcare, skills development, and poverty alleviation).

Responsibilities:

• Vetting & Compliance: Assess incoming sponsorship and charity requests; conduct rigorous background and compliance checks on applicants.
• Project Coordination: Plan, implement, and monitor community projects and CSR initiatives from conception to reporting.
• Giving for Hope Programme: Administer the charity loan programme, track payments, maintain accurate records, and coordinate legal handovers for late payments when necessary.
• Stakeholder Engagement: Act as the professional liaison between applicants, beneficiaries, internal teams, and external suppliers.
• Content & Copywriting: Draft engaging copy for press releases, social media, internal communications, presentations, and promotional materials.
• Campaign Execution: Assist the marketing team with digital marketing initiatives, campaign rollouts, and strategic planning.
• Loyalty Programmes: Research, develop, and manage customer loyalty initiatives; analyze competitor offerings to drive engagement and growth.
• Reporting: Prepare detailed proposals, recommendation packs, and monthly Exco reports for management and committee review.
• Financial Admin: Process payments, reconcile project budgets, and maintain strict record-keeping.
• Compliance & Audit: Ensure alignment with audit requirements, collaborating with the Shariah Audit team where required.
• B-BBEE Administration: Track supplier BEE certificates and support economic empowerment compliance within the department.

Minimum Requirements:

• Diploma or Degree in Public Relations, Marketing, Communications, or Business Management.
• Proficiency in digital marketing and content creation tools.
• Experience within a financial or banking environment.
• Minimum: 1–2 years of experience in Corporate Social Investment (CSI/CSR), Marketing, Public Relations, or a related field.
• Preferred Skills: Proven track record in copywriting, digital campaign coordination, event planning, and stakeholder management.