Software Systems and Administration Controller at Ivanhoe Mines

Duties and Responsibilities:

System Management: 

• Main point of Contact for all 3rd Parties LSP's and training of the Wire application
• Management and Allocation of User Profiles,
• Permissions and access rights, including the Database thereof.
• Act as a point of contact for any Software related issues
• Provide technical support to users and troubleshooting problems.
• Support the setup and configuration of WIRE modules for new clients or locations

Monitor System Performance:

• Monitor system health and data flow across WIRE interfaces
• Identify and resolve data discrepancies affecting truck verification, sampling, weighing, or dispatch operations
• Coordinate with IT/System Vendors for maintenance, updates, and new feature deployments
• Reconcile real-time data syncing between WIRE and external systems where applicable
• Provide on-site and remote technical support to ensure system uptime and functionality during operations

Training and Stakeholder Support:

• Suggest and implement improvements in administrative workflows.
• Train users on correct data entry, system workflows and reporting modules
• Serve as the main point of contact for third-party logistics partners regarding WIRE usage
• Support communication between site supervisors, logistics teams, and system developers

Reporting and Data Analysis:

• Prepare daily, weekly and monthly performance reports (e.g., throughput, discrepancies, downtime, cost analysis)
• Track system utilization, user activity logs, and report generation timelines.
• Support month-end reporting including demurrage calculations, aligning to each LSP’s contractual Terms
• Prepare various reports on logistics performance, logistic costs, including the monthly spend and delivery timelines
• Prepare ad-hoc reports and data analysis as required by senior management 

General Administrative Duties:

• Suggest and implement improvements in administrative workflows.
• Concluding of each months Demurrage Calculations, aligning to each LSP's contractual Terms
• Prepare various reports on logistics performance, Logistic Costs, including the Monthly Spend and delivery timelines.

Experience required: 

• Minimum Qualification - Diploma or Degree in Information Systems, Logistics, Business Administration, or related field. 
• 4-5 years’ experience in system support or logistics administration.
• Prior experience with WMS, TMS, or platforms like WIRE is an advantage