Specialist Advisor: Technical Service Importer at Motus Holdings Limited

GENERIC JOB OUTPUTS:

PROCESS AND GOVERNANCE:

• Conduct research and gather data to provide input to operational reporting and decision making processes. 
• Conduct research to identify new opportunities/technologies which could result in better operational processes. 
• Define standard operating procedures (SOP's). 
• Provide expertise to identify and develop solutions to improve quality of processes and services. 
• Provide specialist advice to enable planning for value­added process improvements, initiatives and services. 
• Conduct accident and/or fire investigations.
• Investigate and draw up technical bulletins to provide dealer with technical instructions in order to resolve product concerns.
• Provide support services for Customer Care and Warranty departments.
• Provide the dealer network with both online and onsite technical support.

FINANCE:

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment. 
• Monitor and ensure warranty approvals are within scope of budget.

CLIENT/CUSTOMER;

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service. 
• Assist in the resolution of customer concerns at OEM and dealer level.

PEOPLE:

• Own and live up to company values. 
• Participate in forums that positively contributes to knowledge improvement. 
• Provide advice and support with the management of change and offer operational support where required. 
• Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management. 

Qualifications and Experience    

Minimum Experience

• 3 ­- 5 years experience in a similar environment

Minimum Qualification;

• Trade and Occupational Qualifications with NQF Level 06

Minimum Requirements

• Industry legislative compliance/ knowledge. 
• OEM Compliance
• Drivers License
• Computer Literacy