Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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GENERIC JOB OUTPUTS:
PROCESS AND GOVERNANCE:
- Conduct research and gather data to provide input to operational reporting and decision making processes.
- Conduct research to identify new opportunities/technologies which could result in better operational processes.
- Define standard operating procedures (SOP's).
- Provide expertise to identify and develop solutions to improve quality of processes and services.
- Provide specialist advice to enable planning for valueadded process improvements, initiatives and services.
- Conduct accident and/or fire investigations.
- Investigate and draw up technical bulletins to provide dealer with technical instructions in order to resolve product concerns.
- Provide support services for Customer Care and Warranty departments.
- Provide the dealer network with both online and onsite technical support.
FINANCE:
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
- Monitor and ensure warranty approvals are within scope of budget.
CLIENT/CUSTOMER;
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.
- Assist in the resolution of customer concerns at OEM and dealer level.
PEOPLE:
- Own and live up to company values.
- Participate in forums that positively contributes to knowledge improvement.
- Provide advice and support with the management of change and offer operational support where required.
- Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
Qualifications and Experience
Minimum Experience
- 3 - 5 years experience in a similar environment
Minimum Qualification;
- Trade and Occupational Qualifications with NQF Level 06
Minimum Requirements
- Industry legislative compliance/ knowledge.
- OEM Compliance
- Drivers License
- Computer Literacy
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Specific Role Responsibilities:
- Checking incoming paperwork (correspondence, invoices etc.) and making copies before distributing.
- Sorting all papers alphabetically and according to content, dates, significance etc.
- Creating or update records with new files and information.
- Developing and maintaining databases; Labelling and updating paper files;
- Track and manage all the incoming paperwork.
- Retrieve files as necessary.
- Battery maintenance on New Cars.
Qualifications and Experience:
- Proven experience as file clerk.
- Knowledge of filing systems.
- Very good knowledge of MS Office and office equipment such as photocopier, scanner etc.
- Good command of English both oral and written.
- Dependable with a respect to confidentiality and policies.
- Excellent organizational skills.
- Matric (NQ Level4)
- 2-3 Motor industry experience.
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The responsibilities of a Creditors/Debtors Clerk include the following tasks:
- Invoice capturing, payment allocations, expense allocation to correct GL accounts.
- Process incoming purchase order requests.
- Print proof of payments and match open items in order system.
- Dealing with supplier queries.
- Reconciliations to creditors’ statements.
- Preparation of creditors for payment, timeously.
- Maintaining a current age analysis.
- Make sure that orders are kept up to date.
- Validation of sign off on orders prior to payments.
- Make sure the order is for correct cost centre.
- Make sure that the correct cost centres are used when processing.
- Electronic and manual supplier filing system is accurate and up to date.
- Vendor documents and applications are relevant and up to date.
- Liaising with branch managers for authorisation as required.
- Ensuring all refunds are authorised and paid in a timely manner.
- Handling Intercompany Creditor accounts.
- Assist with open new accounts and conducting accurate reference checks of all debtors.
- Update all reconciliations accurately and timeously.
- Escalate any account problems to relevant departmental managers (e.g. F&I).
- Accurately monitor outstanding funds and changes in daily/ monthly age analysis.
- Ensure all information on each customer’s account is accurate.
- Compile debtor statements and send to debtors.
- Ensure accurate allocation of all deposits to correct accounts, and correspond with invoices and statements.
- Follow up on all outstanding debtor payments.
- Establish appropriate rapport with all debtors.
Qualifications and Experience:
- Minimum Qualifications and Experience needed:
- Matric
- A minimum of 2 years of relevant experience in a Creditors/Debtors Clerk role in the Motor Industry.
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Generic Job Outputs:
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients.
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA..
Qualifications and Experience:
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
Skills and Personal Attributes
Minimum Requirements:
- Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
- Customer service and sale management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the NCA, CRA, FAIS, FICA.
- Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
- Possess the relevant Continuous Professional Development points within the stipulated time-frames
- Drivers License
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Key Duties and Responsibilities:
- Recruits hire and motivate qualified service technicians.
- Assists technicians in developing their skills.
- Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Ensures that all department employees receive appropriate manufacturer training.
- Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
- Ensures that all repairs are assigned to technicians in an equal and fair manner.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
- Handles all customer complaints within 24 hours, informing other managers as appropriate.
- Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage, and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Fills in for Service Advisor when necessary.
- Attends manager and workshop production meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains a safe work environment.
- Maintains professional appearance.
- Other tasks as assigned.
Qualifications and Experience
Experience Required:
- Qualified Technician
- Must have workshop Foreman experience
- Prior Renault experience - essential
- Certified Renault Co-Tech is a minimum requirement.
Minimum Qualification/s Required:
- Senior Certificate (Grade 12)
- Qualified Technician - essential
- Recognised supervisory or management qualification would be beneficial but not essential.
Other Requirements:
- Valid, unendorsed driver’s license
- Computer literate: proficiently able to use MS Office and relevant DMS functions.
Skills and Expertise Required:
- Have sound, effective communication skills in English (speak & write).
- Interpersonal competence; effective at working with people, building team spirit, reconciling conflict, listening and supporting others.
- Professional and technical expertise in vehicle service and repair maintenance.
- Problem solving and motor vehicle fault finding skills.
- Planning and organising
- Supervising and leading; providing team members with clear direction, delegating, motivating and empowering others, providing people with development opportunities, and sets appropriate standards of behavior.
- Delivering results and meeting customer expectations.
- Following instructions and processes; appropriately follows instructions from others without unnecessarily challenging authority; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal and technical obligations and safety requirements of the role.
- Coping with pressure and setbacks.
- A team player
- Decision making and action orientated.
- A developing understanding of the commercial factors of managing a successful business operation.
- Valuing Diversity
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Key Duties and Responsibilities:
- Recruits hire and motivate qualified service technicians.
- Assists technicians in developing their skills.
- Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Ensures that all department employees receive appropriate manufacturer training.
- Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
- Ensures that all repairs are assigned to technicians in an equal and fair manner.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
- Handles all customer complaints within 24 hours, informing other managers as appropriate.
- Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage, and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Fills in for Service Advisor when necessary.
- Attends manager and workshop production meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains a safe work environment.
- Maintains professional appearance.
- Other tasks as assigned.
Qualifications and Experience
Experience Required:
- Qualified Technician
- Must have workshop Foreman experience
- Prior Renault experience - essential
- Certified Renault Co-Tech is a minimum requirement.
Minimum Qualification/s Required:
- Senior Certificate (Grade 12)
- Qualified Technician - essential
- Recognised supervisory or management qualification would be beneficial but not essential.
Other Requirements:
- Valid, unendorsed driver’s license
- Computer literate: proficiently able to use MS Office and relevant DMS functions.
Skills and Expertise Required:
- Have sound, effective communication skills in English (speak & write).
- Interpersonal competence; effective at working with people, building team spirit, reconciling conflict, listening and supporting others.
- Professional and technical expertise in vehicle service and repair maintenance.
- Problem solving and motor vehicle fault finding skills.
- Planning and organising
- Supervising and leading; providing team members with clear direction, delegating, motivating and empowering others, providing people with development opportunities, and sets appropriate standards of behavior.
- Delivering results and meeting customer expectations.
- Following instructions and processes; appropriately follows instructions from others without unnecessarily challenging authority; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal and technical obligations and safety requirements of the role.
- Coping with pressure and setbacks.
- A team player
- Decision making and action orientated.
- A developing understanding of the commercial factors of managing a successful business operation.
- Valuing Diversity
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The responsibilities of a Technician include the following tasks:
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicles remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
Admin functions:
- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers, and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.
- Any other duties as may reasonably be required.
Qualifications and Experience:
Minimum requirement:
- Qualified Vehicle Technician
- Valid driver’s license
Minimum requirement:
- Excellent vehicle diagnostic and fault-finding skills
- Work under high pressure
- Multi-tasking ability
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Specific Role Responsibilities:
- Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate
- Establish parts required for service/repair to be performed and ensured correct parts are ordered
- Report to Service Foreman promptly on any additional work required
- Obtain authorization prior to carrying out any additional work
- Advise Management prior to fitting any major parts outside the norm for routine servicing/repair
- Obtain technical information from Service Foreman on problem jobs
- Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
- Adhere to laid down workshop policies and procedures
- Note the description of all work performed on the back of Repair Order if required
- Place all used parts in plastic bag, except oil & fuel filters, and place on passenger floor
- All warranty replaced parts to be tagged according to laid down rules, and handed to Parts Dept.
- Ensure all oils and parts used are booked out on Repair Order
- Ensure vehicle is kept as clean as possible, and use all protective items supplied
- Ensure work bay is kept safe, clean and tidy
- Ensure time started and completed are entered on Repair Order (Clocking)
- Report any faulty and / or broken equipment is reported to management
- Ensure all special tools and equipment are used with utmost care
- To possess a complete set of tools, as per distributor requirements, and maintain in good working order
- Ensure a neat appearance at all times - overalls to be changed after heavy repairs
- Maintain cordial relationship with workshop staff
- Training as per HQS Requirements
- Standby and after hours servicing as per Service Foreman arrangements
- Accept responsibility for apprentices/helpers and impart through training /explanation/practice, the necessary skills required to perform the job correctly, and thereafter to inspect /monitor the work and rectify any problems
Qualifications and Experience:
- NQF Level 4 (Grade 12 or equivalent) – Maths and Physical Science
- Three-year experience on Daimler Truck & Bus products a must (Mercedes-Benz Trucks or Mercedes-Benz Vans or FUSO)
- Clear Criminal Record
- A Valid Driver’s License C1, EC will be an added advantage
- Diesel Truck Technician Qualification
- Maintenance Technician Qualification will be an added advantage
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Key Duties and Responsibilities:
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that vehicle is delivered according to OEM quality and safety standards.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Ensure that Sales Executives receive new model launch training.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Qualifications and Experience
Experience and Knowledge Required:
- A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in new car sales is essential.
- Prior experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is preferred.
- A previous successful track record in sales is required.
- Knowledge & understanding of OEM target management and variable margin programmes required.
- Prior experience in Renault sales or similar brand - highly desired.
- Sales compliance management experience is required.
Qualifications Required:
- Senior Certificate (Grade 12)
- A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.
Other Requirements:
- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate: MS Office and dealer lead management system.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
Skills/ Competencies:
- Communication (spoken and written business communication).
- Interpersonal skills (building rapport
- Sales management and marketing skills, knowledge and experience in the retail automotive context is necessary.
- Business acumen/ commercial astuteness
- Relationship management with OEM and other relevant stakeholders.
- Customer service management
Method of Application
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