Latest Vacancies at FirstRand Group

Job Description

To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Deliver individual results through personal effort and skill
• Build and maintain strong relationships with our internal and external stakeholders
• Manage the growth of active customer Account Base to increase client base
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets

You will be an ideal candidate if you:

• Have obtained 2-3 Years Sales experience in Commercial Banking environment
• NQF5 (Financial)   
• Credit Management exposure will be plus
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

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Job Description

To provide appropriate risk and investment advice for Clients through virtual channels. Adhering to FAIS Compliance requirements. Adhering to the FirstRand Product Matrix and Advice Philosophy.

Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products.

• Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.
• Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships.
• Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice.
• Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base.
• Achievement of key performance indicators as determined by the business.
• Maintenance of expert knowledge on all FirstRand products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Virtually assist clients in formulating proposals by using the correct tools and Advice philosophy.
• Check all progress on a daily basis to ensure new business applications are closed within appropriate timelines.
• Ensure adherence to relevant processes and compliance to legislative and audit requirements.  Manage high volume and less complex deals.
• Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice.

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Job Description

Provide efficient and effective administration support to ensure the smooth running of a functional area

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Provide efficient and effective administration support to ensure accuracy in the functional area
• Comply with governance in terms of legislative and audit requirements
• Provide timeous and accurate Management Information
• Manage own development to increase own competencies
• Managing costs / expenses within approved budget to achieve cost efficiencies
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence

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Job Description

To design and maintain the organisations solutions architecture and applicationse

To ensure all solutions best practices, standards and processes are enforced through the solutions governance process within RMB projects and maintenance environment

• Manage budgets and forecasts and ensure delivery of budgeted items
• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts
• Anticipate consequences and adapt problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Research new technologies and ways of using existing technologies to improve the platform i.e., utility reliability and performance
• Optimise and automate internal processes where possible
• Take responsibility for defining standard operating procedures standards guidelines and processes and update as required
• Based on stakeholder needs develop strategy and roadmaps for the specific platforms
• Liaise closely with business stakeholders to forecast capacity requirements
• Design solutions platforms and monitor availability up-time performance and stability against industry best practice
• Ensure CSI on managed platforms by reviewing information systems and reporting for incidents anomalies threshold breaches etc and provide solutions to remediate
• Resolve third line escalations
• Manage and deliver on projects and provide feedback thereon
• Manage project resources to ensure delivery
• Review and consolidate all calls incidents requests problems etc for management reporting
• Report on risks for the platforms to management
• As required analyse trends and propose mitigating and preventative actions
• Communicate proactively to manage expectations.
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

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Job Description

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in Sustainability & ESG Solutions, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Lead Management, Sales, Partnerships and Distribution
• Understanding customers’ sustainability needs to help them transition to a greener economy across markets (Entry through to Wealthy)
• Identification of opportunities for VP Development
• Identify, Own, Engage & Manage potential Partnerships to strengthen VP’s and offerings
• Specialist Customer and Credit Interaction – good understanding of existing products
• Develop sales Platform for solutions into the right channels within the ecosystem
• Design & Implement innovative solutions in line with strategy
• Stakeholder management (Internal & External)
• Reporting
• Collaboration across BU’s & Segments
• Stay abreast with innovative sustainable products

You will be an ideal candidate if you:

• Must have 3 years of Sale experience.
• Must have at least 3 years of experience in partnership/supplier and management.

Key skills:

• Attention to detail
• Takes initiative
• Good communication
• Relationship management
• Understanding of internal systems, products and processes

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description

Hello Future Systems Engineer

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• 4 years Mainframe/ zOS experience
• Mainframe performance tuning and workload manager administration
• Mainframe capacity planning
• Ability to investigate and resolve relatively complex MVS/zOS incidents.
• Ability to plan and implement MVS maintenance slots.
• Ability to manage and implement all MVS related projects.
• A good understanding of the mainframe environment including hardware, z/OS operating system, storage environment.
• Good understanding of JCL.
• Thorough knowledge and experience of IBM utilities and 3rd Party products on the mainframes
• Experience and knowledge to zOS performance.
• Availability to do call-out.
• Availability to work maintenance slots.
• There may be a requirement for occasional travel to neighboring countries
• Own transport to work in different sites

Key Responsibilities:

• To provide specialist high-level technical advice high-level problem resolution of complex problems system security policy implementation monitoring
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Provide secondly level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations
• Provide specialist high-level technical advice for high-level problem resolution of complex problems by monitoring system security policy implementation.
• Assess, identify and mitigate potential risks within the IT system engineering environment and comply with governance in terms of legislative, audit and business policy requirements by drafting policies and procedures for the System Engineering Environment
• Manage systems by setting threshold measurements for capacity and infrastructure upgrades and suggest changes
• Manage the System Efficiencies by suggesting and implementing efficient system changes based on research of new and existing technology to align with business needs
• Set timeline and methodology for system, release upgrades and build test packs for regression testing. Access and implement patches and Fixes in test environment and migrate to live.

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Job Description

To create test plans and test cases for testing the functionality of a system against business requirements to prevent errors/defects in the live system

Hello future Test Analyst,

Hello Test Analyst, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our tech family, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Create test plans and test cases for the functionality of a system to prevent errors in the live system
• Grasp and apply new information with ease, and identify new areas of learning
• Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions
• Build sound relationships based on trust and openness
• Engineer and leverage processes and technologies to meet business needs
• Produce consistently high-quality outputs within agreed deadlines.
• Recognise interdependencies and collaborate with others to achieve shared goals.

As a #Changeable you will have access to:

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate
• •Conditions that are flexible
• Focus on health and wellbeing
• Resources to help you with your professional development
• Generous leave policy

Preferential employee banking rates We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll be an ideal candidate if you:

• Have a certificate or Diploma in computer science, information systems, or related fields
• Are accredited with an ISTQB Certification
• Have 3 to 5 years of experience in a similar environment, of which 1 to 2 years ideally at junior specialist level.

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Job Description

Hello Future Records Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Private Core Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
• Define and implement a Records Management operating model and governance framework
• Implement strategic projects and initiatives relating to the of electronic recordkeeping practices
• Understand the business unit strategy as well as business requirements from a Records Management perspective
• Define and implement a Record Management solution that will host retention policies, schedules and business rules
• Assess current records management practices, and establish and implement best practices
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG

You will be an ideal candidate if you:

• Minimum Qualification - Relevant Degree in Information
• Systems / Informatics or in Information Management
• Preferred Qualification - Exposure to record managements topics and methodologies, project management framework, and system implementation lifecycle
• Experience - 5 years’ experience in Records
• Management within the financial industry

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Job Description

Assist the deal makers with financial, market and risk analysis.
Analyses credit data to estimate degree of risk in extending credit or lending money.

• Process improvements in order to contain and reduce costs clear feedback and request training where appropriate.
• Analyses credit data to estimate degree of risk inextending credit or lending money. 
• Keep abreast of credit, industry and product knowledge. 
• Assess credit risk, structure deals and prepare presentation for Credit Committee 
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations. 
• Build working relationships across teams and functional. 
• lines in order to enhance work delivery, collaboration and innovation. 
• Deliver internal and external customer service excellence through adherence to quality service standards. 
• Support deal makers in completing credit apps for Pre-Screen Balance Sheet ratios and spreads. 
• Actual client requirement & Strcuture of deal
• Specify the modus of the deal.
• Actual collateral listing
• Implement process flow of deal within country teams.  
• Manage deal from start to payout within country teams.  
• Ongoing maintenance of deals 
• Attend all deal fulfilment forums, Pre-Screen and main credit committee forums. 
• Ensure all documents are vetted by Legal 
• Signed documents to checked 
• Ensure All instruments are issued accordance to approva
• Train In country teams on an ongoing basis
• Deal tracking and pipeline management.

Additional Requirements 

• Successful applicants must have the following: 
• 5 to 10 Years proven track record in a Specialised Trade related environment either in Banking (Foreign 
• Exchange/Trade), Import/Export business or shipping. 
• Thorough knowledge and understanding of foreign. 
• exchange, hedging instruments, exchange control, advance/credit aspects and securities. 
• Thorough knowledge and experience in Letters of Credit (Transferable, Back-to-Back), Guarantees, Bills of 
• Exchange and other trade finance instruments. 
• Clear knowledge and understanding of bank’s credit. 
• ethics and procedure Thorough understanding of the INCOTERMS and the implications and responsibilities for all parties. 
• Clear understanding of the logistics/performance issues in terms of trade transactions e.g. transport issues, freight forwarding, clearing, marine insurance etc. 
• Working knowledge of credit underwriting agencies e.g. CGIC, AIG, CUAL etc. 
• Thorough knowledge and experience of Escrow accounts, Collateral Management Structures, Debtor Financing and Supply Chain Solutions.
• Knowledge on soft commodities and management deals with  

Qualifications and Experience

• 5 to 10 years' experience in Trade finance
• Minimum Qualification – B Com Accounting
• Preferred Qualification – CA (SA) / CFA

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Job Description

To assess and communicate business requirements and functional specifications for the design and implementation of solutions

Hello Future DevOps Engineer

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Build a culture of collaboration between Analysts, Architects, Development, QA and Infrastructure ensuring optimal delivery

You will be an ideal candidate if you:

• Have a Bachelor's degree in Programming/Systems or Computer Science or other related field
• Have 5+ years of experience in a similar environment.

Key Responsibilities:

• Automate the processes between software development and IT teams to enable continuous delilvery through designing, developing, testing and releasing software frequently, faster and more reliably in an agile environment.
• To ensure continuous delivery through continuous integration and continuous deployment. Using Lean thinking, ensure continous improvement and collaboration between development testing and operations
• Assess and communicate business requirements and functional specifications for the design and implementation of solutions
• Provide technical leadership, coaching and mentoring as well as technical guidance or system process expertise
• Lead the development of contingency plans and identify continuity or disaster recovery risks and mitigation plans
• Lead project teams in developing IT solutions to meet business requirements and create, develop, execute, and document test plans
• Create technical design specifications and assist in sizing technical requirements

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

Hello Future Desktop Support Technician
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• To perform onsite hardware software and peripheral updates and repairs in our organisation.
• Video conference experience and desktop support experience

Key Responsibilities:

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
• Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
• Support with the implementation of desktop projects or change programmes as required by business
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing during desktop support

We can be a match if:

• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and collaboration skills
• Strong team player

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Job Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.