Specialist: Customer Acquisition - Process Mapping at Vodacom

The Specialist: Customer Aqcuisition will be responsible for effectively managing the implementation of new products, processes and services affecting the customer acquisition process; and effectively manage IT and non-IT projects impacting the Customer Acquisition functional area.

Responsibilities For This Role Will Include

• To manage IT and business projects impacting the customer acquisition process
• To provide strategic input into any projects impacting Customer Acquisition and Credit & Risk
• To facilitate the resolution of IT support issues affecting Customer Acquisition systems and processes
• To assist in user acceptance testing of new IT solutions implemented in the Customer Acquisition functional area
• To generate relevant management reports and to interpret information contained in order to make proactive recommendations to management with regards to business opportunities.
• Project planning and prioritization in conjunction with central demand.
• Be the technical owner of 20/20 innovations such as Canvassing – act as credit business partner between sales and external vendors.
• Customers (Internal and External)
• To provide guidance to the Business Liaison team to ensure that the proper SDLC and project management methodologies are followed in providing solutions to the functional area.
• To engage with management within Vodacom and external parties on IT and business projects impacting the customer acquisition process.
• To manage business relationships with customers and suppliers pertaining matters relating to customer acquisition processes.

The Ideal Candidate For This Role Will Have

• Matric essential
• Relevant degree / diploma in the field of IT or Project Management OR at least 4 years working experience in the telecommunications industry
• At least 1 year Customer Acquisition experience
• At least 1 year project management or project administration experience
• At least 3 years Business Analyst experience
• Highly competent in working with data (i.e. programming knowledge of SAS/SQL/Python)
• Knowledge of Customer Acquisition systems and business processes
• Understanding of technical/IT business solutions