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  • Posted: Jan 13, 2021
    Deadline: Not specified
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    Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
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    Specialist: Customer Acquisition - Process Mapping

    The Specialist: Customer Aqcuisition will be responsible for effectively managing the implementation of new products, processes and services affecting the customer acquisition process; and effectively manage IT and non-IT projects impacting the Customer Acquisition functional area.

    Responsibilities For This Role Will Include

    • To manage IT and business projects impacting the customer acquisition process
    • To provide strategic input into any projects impacting Customer Acquisition and Credit & Risk
    • To facilitate the resolution of IT support issues affecting Customer Acquisition systems and processes
    • To assist in user acceptance testing of new IT solutions implemented in the Customer Acquisition functional area
    • To generate relevant management reports and to interpret information contained in order to make proactive recommendations to management with regards to business opportunities.
    • Project planning and prioritization in conjunction with central demand.
    • Be the technical owner of 20/20 innovations such as Canvassing – act as credit business partner between sales and external vendors.
    • Customers (Internal and External)
    • To provide guidance to the Business Liaison team to ensure that the proper SDLC and project management methodologies are followed in providing solutions to the functional area.
    • To engage with management within Vodacom and external parties on IT and business projects impacting the customer acquisition process.
    • To manage business relationships with customers and suppliers pertaining matters relating to customer acquisition processes.


    The Ideal Candidate For This Role Will Have

    • Matric essential
    • Relevant degree / diploma in the field of IT or Project Management OR at least 4 years working experience in the telecommunications industry
    • At least 1 year Customer Acquisition experience
    • At least 1 year project management or project administration experience
    • At least 3 years Business Analyst experience
    • Highly competent in working with data (i.e. programming knowledge of SAS/SQL/Python)
    • Knowledge of Customer Acquisition systems and business processes
    • Understanding of technical/IT business solutions

    Method of Application

    Interested and qualified? Go to Vodacom on careers.vodafone.com to apply

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