Specialist - Enterprise Security Solutions Enterprise Business Unit at MTN

JOB DESCRIPTION
Mission

•  To  manage the full product lifecycle from conception through to end-of-life of Enterprise Security products; and participate in the execution of the Enterprise Security Services product plans, to maximise value in the enterprise security portfolio.

Context 

• Fast moving industry with constantly changing business requirements and technologies.
• Fluid complexities of customer expectations and demands.
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
• Highly dynamic and fluctuating Telecommunications and ISP industry.
• Total customer experience for MTN brand.
• Constantly changing consumer and market needs.
• Market dynamics and developments.
• MTN policies, processes and procedures.
• Regulatory industry norms govern MTN and partners. 
• Highly pressurised, deadline-driven environment.
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks.
• Participative environment – highly diverse and team-focused.

Key Performance Areas:

Key Deliverables

Operational Delivery

• Develop enterprise security products by utilising data insights, consumer data, competitive intelligence, and market trends, to assess fit, feasibility and financial impact of product. 
• To articulate value proposition of security products to the broader MTN community and participate in the Enterprise Security Services product roadmap priorities. 
• Provide subject matter expertise by contributing towards development, roadmap, launch and optimisation of the enterprise security portfolio to enable the delivery of client-centric and outcome-focused product strategies.
• Define the commercial specification of new and existing enterprise security products by conducting market analysis to validate the strategic intent and create the business case for the enterprise security products.
• Stay abreast of industry best practice by conducting research and evaluating industry best practice, local conditions and competitor activity in order to provide insight into modern security trends that are in line with an ever-changing security landscape.
• Track the effectiveness of the enterprise security products by analysing and monitoring market share and competitive landscapes to identify product initiatives that are competitive from a feature, quality, cost perspective and meet client requirements.
• Contribute towards the integration of ICT solutions by collaborating with internal and external stakeholders, including peer product specialists from other lines of business to maximise value for the product solutions.
• Work with product teams on design and user experience refinement in the development of fit-for-purpose enterprise security services solutions in order to ensure commercial viability which align to market realities.
• Leverage multi-disciplinary partnerships by developing and maintaining strong relationships with business leaders, internal and external partners in order to respond to complex client challenges.
• Develop and execute a client feedback framework to be used for new and existing enterprise products and technologies in order to align product offerings to client needs and improve client experience.
• Drive continuous improvement on existing processes and procedures by assessing and drawing solutions from qualitative and quantitative data and making logical deductions to drive operational excellence.
• Maintain a high level of technical and commercial security product knowledge and expertise to be the ‘go-to’ expert on the offerings.

Product Sales Enablement

• Strengthen MTN’s industry presence by maintaining relationships with enterprise clients, together with the sales team and developing business quotations and presenting business cases to clients in order to drive revenue inflow.
• Drive the competitiveness of the enterprise security product by researching and developing recommendations for pricing strategies with the goal of creating marketability, maximizing sales and achieving profitability.
• Deliver effective training of sales and pre-sales teams according to the year plan.
• Develop and maintain the appropriate product and solution collateral to support Sales, Pre-Sales and Partner teams.

Governance and Risk Management

• Monitor adherence to product management policies and processes by ensuring that developed enterprise security products are taken to market according to defined process and subsequently measured against the business plan.
• Monitor compliance by maintaining awareness and understanding of regulatory standards and legislation in order to contribute to the current enterprise security strategy as required.

Building Capability

• Expand on enterprise security and broader product knowledge by interfacing with sales and support areas in order to stay up to date with industry best practice.
• Develop enterprise security product knowledge by obtaining OEM certifications and attending conferences, seminars and related courses according to the annual personal development plan.

Job Requirements

Education: 

• Minimum of 3-year tertiary diploma/degree (may vary in accordance with in-country qualification standards)
• Relevant certification / accreditation / membership with professional body as required for role  
• Fluent in language of country with basic command of English

Experience:

• Minimum of 2 years’ experience in an area of specialisation
• Experience working in a large organisation

Independent thought and Judgment:

• Ability to create product marketing relevance from abstract opportunities and conceptual plans.
• Highly analytical thought processes with the ability to interpret and see beyond the detail.
• Discretionary space to create alternative process and products.
• Laterality to recommend new systems, products and services to fulfil objectives.
• Recommendations to terminate old products/services with justification.
• Make decisions to drive immediate response times.
• Use information to drive in-built excellence.
• Make judgement calls to ensure front-line service delivery, quality and excellence.
• Implement efficiencies and effectiveness of systems and processes.
• Looking at the evolution of technology changes in customer usage and deciding which products and services to remain competitive