Specialist Forensic Analyst at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To build an environment where analysing cases highlighted either by the fraud control system or other data points as potential fraud and prevent/ stop fraud from causing financial/ reputation damage to Vodacom SA.

Your responsibilities will include:

• Turn around time performance.
• Accuracy of action taken.
• Process compliance.
• Finalise month-end reports.
• To manage, improve and develop the overall performance of analysts.
• To propose, implement and manage FMS policies and procedures.
• To manage, improve and develop processes and systems of internal control.
• To manage, improve and develop information systems supporting fraud management systems.
• Manage fraud operational projects in the division.
• Regular interactions (both verbal and written) with stakeholders. Need to respond to queries or requests raised by business team. 
• Scale of influence across organisation:  Would have direct interactions with SPOCs and process owners of Local market
• Strategic elements of role: Job would require carrying out daily activities. Scope for process improvement should be identified steps should be taken to implement the changes in agreed time frame 
• Operational accountability and impact on service to customers: Decisions would directly impact customer services and hence their experience with Vodacom. Incorrect decisions would also lead to substancial revenue loss to organization 

The ideal candidate for this role will have:

• Degree or diploma in Technology stream (Essential)
• Academic training in Fraud control, Anti Money laundering, forensic  etc. (Desired)
• 2- 4 years of experience (Essential)
• Very good knowledge of telecom industry
• Experience in risk/fraud management teams.
• Experience in Fraud management tools like Nikira/ROC, HP ERM.
• Good knowledge of billing systems. 
• Good communication skills in English.
• The ability to identify abnormality in a seemingly normal scenario 

Core competencies, knowledge, and experience:

• Leadership skills during critical instances where immediate decision needs to be taken. 
• Good team player and contribute during emergencies by sharing workload. 
• This role is high in intensity and requires high capability to think on one's feet 
• Observant mind to capture events happening around to keep oneself updated 
• Technical acumen to decode possible avenues of new generation fraud
• Hardworking
• Flexible
• Ability to challenge status quo
• Innovative with practical mindset
• Willingness to go beyond the call of the duty  
• In-depth knowledge of telecom systems and their interlinkages and detailed knowledge on customer life cycle is also a mandatory requirement
• Individual thinking and judgment are required 
• In-depth knowledge of telecom systems and their interlinkages.
• Effective Communication skills
• MS Office skills
• High degree of observation skills are critical

Closing date for Applications: 13 February 2026.