Specialist: HR Business Systems & Analytics at Telkom

Core Description    

• Responsible for analysing large volumes of structured and unstructured employee data to discover patterns and trends to provide group wide HR analytics and insights that will inform the Group HR Strategy. Improve the quality of data through the implementation of data governance and data and risk management strategies. Also responsible for all activities that support the implementation of Telkom SAP SuccessFactors Human Capital Management (HCM) suite, which includes Employee Central, Recruiting, On-boarding, Learning, Performance and Goals, Succession Management and Development, Payroll, Foundation, Platform Integrations, and Reporting.

Competencies    

• Understanding of HR Processes/ value chain; SuccessFactors Human Capital Management (HCM) suite; SuccessFactors system; Process mapping; HR methodologies and practices; HR related trends, services, and products; Human Resources legislation; HR Policies and Processes; HR Systems; Telkom Policies/ Procedures; Measurement and Statistical Analysis Techniques; Power BI, reporting and analytics.

Skills

• Internal and external stakeholder management; Consultation and Influencing; Strategic Thinking; Conceptualisation; Troubleshooting; Problem solving and Analytical; Negotiating; Resource utilisation; Business acumen; Facilitation; Decision Making; Information Management; Planning and Execution.
• Ability to solve complex HR system-related challenges and evaluate options based on relevant information, resources, knowledge and experience.

Job Responsibilities    
HR Data Governance, Analytics and Reporting (50%)

HR Data Governance and Risk Management

• Responsible for driving the alignment and integration of all HR systems across the group to render automated data analytics
• Determine the root cause of data anomalies and provide solutions to resolve, continuously driving improvement opportunities.
• Partner with IT and other divisions to implement HR data warehousing and develop actionable business intelligence solutions.
• Serve as the HR subject matter expert on data governance.
• Ensure the optimization, effectiveness and efficiency of all HR metric practices. This includes leveraging technology and systems to create effective and efficient processes and support systems.
• Design, populate, and maintain HR dashboards, including analysis.
• Define mechanisms to regularly monitor metrics and dashboards.

HR reporting and intelligence

• Deliver monthly, quarterly and ad hoc HR trend reports and intelligence to the COHR.
• Prepare and provide all HR Exco, Group Exco, ESG, EE BCM, risk management and annual report information to the relevant stakeholders.
• Manage all report requests, report generation, and enhancements from HR systems.
• Provide expertise as it relates to best practices and industry trends in reporting
• Deliver actionable strategic insights for various business areas (considering HR analytics, overall conditions/ trends, etc.).\
• Accountable and responsible for the utilisation and analysis of HR data to interpret, determine and predict future trends and increase efficiencies.
• Generate data-driven insights through partnership and collaboration with HRBPs and internal and external functional experts to inform business on people trends, insights and implications for the business.
• Make recommendations and insights gained from analysis of operational metrics and reporting.
• Provide expertise according to best practices and industry trends in people metrics, benchmarks, and key performance indicators.

SuccessFactors Human Capital Management (50%)

• Serve as a subject matter expert on all existing SuccessFactors system capabilities and potential system changes.
• Support subject matter experts (process owners) to deliver system updates and enhancements.
• Plan, organize, and test releases prior to implementation and advice process owners on changes.
• Provide first response support to HR business partners and subject matter experts (process owners) utilizing SAP SuccessFactors (Employee Central, Performance Management, Succession Management, Learning, Development, Recruiting and Onboarding).
• Troubleshoot and implement solutions to identified challenges.
• Assess client's needs for product development issues when applicable.
• Report and follow up with IT team regarding technical/ configuration requests logged to ensure delivery of change requests.
• Partner with the Data Insights team and produce Group HR reporting/ analytics/ visualizations/ KPI’s on a scheduled and ad-hoc basis using various datasets within and outside of SuccessFactors.
• Partner with the HR subject matter experts and IT teams to ensure data integrity
• Support data integration between SAP SuccessFactors and Third-Party applications.
• Ensure customer satisfaction through follow-up, client responsiveness, and communication.
• Maintain proper end-user system support documentation.
• Provide project support as needed.
• Responsible for the SAP SF budgeting, procurement, third party contracting and payment processes.

Required Certification    

• SAP SuccessFactors Certification is desirable.

Qualifications    

• 3-year degree/ diploma (at least NQF level 6) preferably in Information Technology or Data Science. An HR qualification will be an added advantage

Experience    

• 5 years relevant experience, preferably in, HR Information systems. Experience in HR trend analysis and reporting is desired. Experience in the SuccessFactors HCM Suite is desired.

Special Requirements    

• Availability to work long hours when required.
• Ability to operate at all levels of authority. - Good communication skills are essential for effectively relaying information between different stakeholders.

Closing Date    
2023/06/06