Specialist Liability Claims Consultant at Telesure Investment Holdings (TIH)

JOB PURPOSE

The Specialist Liability Claims Consultant is required to administer third party claims against clients, and thoroughly investigate quantum and merits.

RESPONSIBILITIES Data Collection & Analysis

• Collate and analyze data using pre-set tools, methods and formats to investigate claims. Involves working independently. Ensure all data is captured and assessed fully and accurately.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SOP's. Ensure cost saving for business through effective settlement of third party claim.

Customer Service

• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm. Ensure regular feedback is given to clients and third parties.

Work Scheduling

• Organize own work schedule in order to get the job done, coordinating with support services and completed work within SOP.

Correspondence

• Prepare tailored correspondence to third party claimants and stakeholders. Maintain and improve client relationships. Build effective working relationships with third parties (incl. insurance companies) and Attorneys. Build and maintain effective working relationships within TIH (Claims, Assessing, Policy Services and Legal Department).

Document Management

• Create, organize and maintain files containing the correspondence relating to policies and matters

Requirements

EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential); RE Qualification (Advantageous); STI Qualification (Advantageous); LLB/Legal Certificate (Advantageous)

EXPERIENCE

General Experience

• 3 or more years’ experience in experience in insurance / financial / legal / Claims environment (Essential); 3 or more years Public Liability claims experience (Advantageous); Experience in call centre environment (Advantageous); Law of Delict understanding and experience (Advantageous)