Specialist: Off-Net Provider Management at Dark Fibre Africa

Main purpose 
Develop, establish, and manage DFA’s off-net service provider strategies and processes. Manage the onboarding and SLAs, financial billing, and reconciliation of all the services from off-net providers.

Key performance areas and tasks 

• Develop and document DFA’s off-net strategy and execution plan
• Keep record of and manage provider agreements and contracts
• Cross-check and verify invoices for correctness and actuals
• Keep record of off-net services
• Keep record of monthly payments for capital expenditure
• Develop and maintain off-net dashboard
• Receive, reconcile, verify, and process provider invoices
• Process and track payments to prevent penalties, revenue loss, and leakage
• Reconcile outstanding payments and statements
• Report on invoices for signature and invoices to Finance for payment.
• Compile and verify charges per contract agreements and addendums.
• Keep record of latest pricing schedule of providers.
• Ensure application of latest pricing schedule.
• Resolve queries on invoices before payments are processed.
• Liaise with providers on payments and proof of payment as validated on bank statements.
• Manage non-payment procedures.
• Liaise with providers on cancellations or terminations to prevent penalties and duplications on invoices.
• Identify non-active services on accounts and liaise with technical or account management teams around cancellations or terminations.
• Master off-net tracking report of all customers, products, and rental amounts on billing.
• Report on all payments on a monthly and annual basis (including new services, upgrades ,and terminations per customer).
• Liaise on a monthly basis with Revenue Assurance to ensure that revenue is recovered.
• Identify off-net providers and active services where DFA has infrastructure.
• Create projects to bring the services onto the DFA network.
• Identify and solve process failures.
• Initiate service improvement plans.
• Identify and process audit risks.
• Provide customer and provider support.
• Ensure healthy internal and external relationships.
• Ensure timely creation of invoices to customers upon service delivery or project completion.
• Receive payments against invoices on accounting system.
• Apply discounts or credits to customer account based on the terms of payment and invoice amount.
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Working conditions

• Office based
• Some travel may be required
• Extended working hours may be required

Knowledge, experience, and qualifications

• National Senior Certificate or equivalent qualification.
• Tertiary qualification in finance-related field
• 10 years of administration and technical experience in telecommunications sector
• 5 years of experience in financial administration
• Driving license and own vehicle preferable
• Experience using a CRM system

Closing date:31/01/2020