Job Openings at Dark Fibre Africa

Main Purpose:

• To build, maintain and support a stable network infrastructure and ensure accurate service provisioning and monitoring
• Network Build
• Service Provisioning
• Network Support and Maintenance

Working conditions:

• Highly competitive environment with customer focus as a key differentiating factor
• Extended work hours where applicable

Knowledge, qualifications and experience:

• National Diploma in Electrical Engineering or equivalent qualification
• At least 3 years’ experience in a telecoms environment
• Knowledge in the following areas is essential: 
• PDH Network
• SDH Network
• WDM Network
• IP Network
• DCN Network
• Must have good understanding of SDN networks (NFV)

Closing date:29/01/2020

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Main purpose
Develop and manage the bid office and end-to-end bid process, which includes determining geographic scope (number of sites, location of sites), solution scope (number of technologies, lines of business), service scope (number of services, SLAs), and commercial complexity (contractual terms and conditions, pricing models, subcontractors) of bids received.

Key performance areas and tasks

• Manage all aspects and stages of received bids using related supporting tools, systems, and processes.
• Apply sound project management principles and techniques to the management of bids.
• Effectively manage resources to facilitate the development of appropriate deal strategies, solution and service architectures, commercial models, and delivery/service management plans.
• Establish clear and effective plans for each bid and execute with these plans.
• Ensure that the risk exposure on all bids is understood, documented, and communicated to all stakeholders and appropriately addressed or mitigated.
• Keep an auditable trail of all bid artefacts and records.
• Ensure that each bid is subject to requisite team and management reviews prior to submission, complying with corporate governance.
• Build and maintain strong working relationships with key stakeholders at all levels of the organisation and across all functions.
• Understand the internal business model and key functions and offerings, as well as local operating, commercial, and general business environment and conditions.
• Develop knowledge of DFA's business, its products, and services by reading and reviewing previous bids and design documents and spending time with pre-sales, technical, and commercial functions
• Review and improve other customer materials and develop a consistent set of standards for other commercial functions to follow.
• Develop a set of standard templates for less complex bids

Working conditions

• Office based
• Some travel may be required
• Extended working hours may be required

Knowledge, experience, and qualifications

• Tertiary qualification/s related to commerce or business
• 5 years of work experience
• 2 years of people management experience within a bid office environment
• 2 years of experience in bid and project management and sales support
• Experience in the development and execution of bid plans and strategy
• Experience in managing customer relationships
• Experience using a CRM system
• Display a high level of customer orientation and professionalism in dealing with customers (and partners or subcontractors)
• Sound business acumen, local market awareness, and a conceptual grasp of technology, commercials, and services
• Experience in telecommunications an advantage
• Excellent interpersonal and organisational skills
• Excellent verbal and written communication skills
• Ability to balance delivery with agreed and contracted expectations
• Demonstrate good leadership skills and have the ability to think strategically
• The ability to build a plan and deliver against the plan
• Knowledge of public procurement contracting and tendering principles
• Knowledge of the principles and procedures involved in financial management
• Proven ability to understand the dynamics of human negotiation among conflicting interest groups and how to achieve mutual agreement
• Proven ability to effectively manage and coordinate the output of a highly diverse team of professionals

Closing date:27/01/2020

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Main purpose 
Develop, establish, and manage DFA’s off-net service provider strategies and processes. Manage the onboarding and SLAs, financial billing, and reconciliation of all the services from off-net providers.

Key performance areas and tasks 

• Develop and document DFA’s off-net strategy and execution plan
• Keep record of and manage provider agreements and contracts
• Cross-check and verify invoices for correctness and actuals
• Keep record of off-net services
• Keep record of monthly payments for capital expenditure
• Develop and maintain off-net dashboard
• Receive, reconcile, verify, and process provider invoices
• Process and track payments to prevent penalties, revenue loss, and leakage
• Reconcile outstanding payments and statements
• Report on invoices for signature and invoices to Finance for payment.
• Compile and verify charges per contract agreements and addendums.
• Keep record of latest pricing schedule of providers.
• Ensure application of latest pricing schedule.
• Resolve queries on invoices before payments are processed.
• Liaise with providers on payments and proof of payment as validated on bank statements.
• Manage non-payment procedures.
• Liaise with providers on cancellations or terminations to prevent penalties and duplications on invoices.
• Identify non-active services on accounts and liaise with technical or account management teams around cancellations or terminations.
• Master off-net tracking report of all customers, products, and rental amounts on billing.
• Report on all payments on a monthly and annual basis (including new services, upgrades ,and terminations per customer).
• Liaise on a monthly basis with Revenue Assurance to ensure that revenue is recovered.
• Identify off-net providers and active services where DFA has infrastructure.
• Create projects to bring the services onto the DFA network.
• Identify and solve process failures.
• Initiate service improvement plans.
• Identify and process audit risks.
• Provide customer and provider support.
• Ensure healthy internal and external relationships.
• Ensure timely creation of invoices to customers upon service delivery or project completion.
• Receive payments against invoices on accounting system.
• Apply discounts or credits to customer account based on the terms of payment and invoice amount.
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Working conditions

• Office based
• Some travel may be required
• Extended working hours may be required

Knowledge, experience, and qualifications

• National Senior Certificate or equivalent qualification.
• Tertiary qualification in finance-related field
• 10 years of administration and technical experience in telecommunications sector
• 5 years of experience in financial administration
• Driving license and own vehicle preferable
• Experience using a CRM system

Closing date:31/01/2020