Specialist, Platform Operations at Liberty Group South Africa

Job Description

• To provide specialist operations expertise and ensure the daily integrity, efficiency, and continuous improvement of the platform's end-to-end systems.
• This role manages high-volume, low-value transactions, ensuring robust financial reconciliation and seamless customer experience to support the platform's profitability and commercialisation goals within the business unit.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce, Finance and Accounting, Generic Management, Information Technology

Experience Required

Operations Production Services

• Operations
• 5-7 years
• 5 years of progressive experience in an operations, FinTech, or financial services environment. Demonstrated experience in managing day-to-day operational activities, including process execution, monitoring, and improvement. Proven track record in performing detailed, multi-way financial reconciliations, particularly in high-volume, low-value transaction environments, with a strong ability to identify and resolve discrepancies.
• 5-7 years
• Hands-on experience with FinTech platforms, digital products (ideally app-based), and associated backend systems, including identifying, troubleshooting, and coordinating fixes for operational and system issues. Experience in preparing, analysing, and interpreting operational data to identify trends, root causes, and inform decision-making.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Agile Development
• Agile Principles
• Client Relationship Management
• Collaboration
• Compliance
• Continuous Improvement
• Creative Problem Solving
• Data Measurement
• Financial Acumen
• Financial Analysis
• Operations Risk Management
• Process Management
• Reconciling Financial Records
• Risk Identification
• Risk Management
• Solution Design & Enablement
• Statistical & Mathematical Analysis