Specialist - Process Solution and Improvement (Midrand) at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Background and root cause analysis artefacts (PowerPoint, excel or word) of system investigations into current fraud modus operandi.
• Data artefacts and analysis of current fraud trends. 
• Reports on fraud statistics and progress of fraud and revenue savings initiatives at Vodacom South Africa. 
• Business Requirements Specifications or Change Specifications artefacts to implement fraud or revenue saving solutions. 
• Fraud Tools and Initiatives Roadmap. 
• PI Planning artefacts to assist the PSI Teams in ensuring that quarterly PI commitments are met and planned for. 
• Extracting and analysing information to aid the Forensic Services Department in new or ongoing investigations. 
• Reconciliation artefacts from data artefacts across all Vodacom South Africa CRMs. 
• Creation of urgent memos to change process, systems, policies, rules and procedures on Vodacom Information Systems. 
• Audit Logs to track CRM User activities to track possible fraud operandi. 

The Ideal candidate for this role will have:

• Must have technical/professional qualifications: 
• Grade 12/Matric essential
• 3 year Degree or Diploma in Information Technology or Relevant field (Essential). 
• 3 -5 years of IT experience essential, preferably in a Billing, CRM or Data Environment  
• A minimum of 3 years of relevant experience. 

Core competencies, knowledge, and experience:

• Working with, evaluating and manipulating data.
• Intermediate/Advanced SQL (PLSQL) and/or Informix (Essential)
• Experience with CRMS, Systems, Process and Data Structures. 
• Strong Interpersonal Skills. 
• Presentation and communicating skills. 
• Has extensive knowledge of Vodacom’s Products, Services and Business Processes.
• Tactically astute, with proven track record in the delivery of challenging business results. 
• Creating monthly/weekly reports on fraud findings/ causes/ recommendations and statistics with support from Senior Specialist and Principal Specialist Process Solution and Improvement.