Specialist: Process Solutions and Improvements at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Cultivating and managing constructive working relationships with Business Stakeholders.
• Co-ordinating and Reporting on improvement initiatives within Vodacom with a specific focus on Process Improvements, Risk mitigation and Risk awareness.   
• Providing Specialist support to the Forensic Division.

Your responsibilities will include:

• Interfacing with the  Customer experience team to ensure  communication through touch points are consistent and ensuring correct processes are in place to support the communication
• Ensuring correct and relevant reconciliations between online transitions and financial institutions are in place.
• Communication on and Co-ordination of Process and System improvement initiatives.
• Creating monthly/weekly reports  on fraud findings/ causes/ recommendations and statistics with support from Senior Specialist and Principal Specialist Process Solution and Improvement
• Extracting and Consolidating Information for the Forensic Department to aid in investigations.

The ideal candidate for this role will have:

• Matric / SAQA Accredited Equivalent (essential)
• 3 year Degree or Diploma in Information Technology or Equivalent ( Essential )
• A minimum of 3 years relevant experience
• Intermediate / Advanced SQL (PLSQL) and/or  Informix  (Essential)
• Experience with  system process and   data structures
• Tactically astute, with a proven track record in the delivery of challenging business results.

Core competencies, knowledge and experience :

• Strong Interpersonal skills
• Sound  Analytics  skills
• Presentation and communicating skills
• Has extensive knowledge of Vodacom’s Products, Services and Business Processes.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 August 2025.