Specialist: Quality Management (Q-Steerer)- Fixed Term until 31 May 2025 at BMW Group South Africa

Job outputs:

Target Management Problem Management Process Overall impact if not successful: Internal negative target performance, impacting the W9 overall Quality targets, budget (Warranty/Dept budgets) and ultimately the end customer/user).
Assures function of Reporting Line T (Meldelinie T) in OtD (organization, processes) according to procedural instruction (VA). Competence and responsibilities as per BMW Process Instruction Problem Management Process (PMP) (VA 4.4.2):

• Melders (Incident Indicators)
• PMP-Lenkers [A-LPP]
• Q-Steerer (Q-Lenkers) [A-T]
• Control of all the required processes, as stipulated in the VA (Official BMW processes) and steering the required outcomes to meet the targets.
• Ensure minimum entry criteria is met for steering PQMs via sensors
• Ensure completeness and accuracy of PQM contents
• Adhere to PQM runtime targets and pre-inform management of anticipated non-adherence to runtime targets along with an action plan from concerned parties (Steering and escalation)
• Determine and identifying the need to escalate a problem to QMM/QRM (Highest Quality Circle in W9) when the expected outcome of solutions (primary proof of effectiveness PPoE; or secondary proof of effectiveness SPOE) are not met (incl. runtime)
• Ensure Problem Owner (LV) makes use of problem-solving tools and Q-methods (i.e. PDCA, Ishikawa) in order to promote sustainable problem-solving.
• Escalation of the respective problems, where the solutions have to be derived in AG. The SLA steering to deliver solution-based outcomes in time. (Escalation of problems to responsible Module Teams in AG)
• Responsible for comparing issues reported from indicating lines ML-T (Production) with ML-E (Development), ML-V (Market) and ML-M (Parts)

Competence

•  Problem-Management Process knowledge along with quality tools and methods and the ability to escalate quality risks upon recognition that targets are at risk.

Risk Management

• Determines Quality Risks for W9 (Late PQMs, Re-openers, Runtime overdue, Customer containment measures etc. etc All processes in all Technologies on all steering levels linked to the above targets)
• Controls agreed measures on basis of risk management list. (Controls of the above risk factors)

Competence:

•  Define use of specific Q-Methods in agreement with Technology Planners.
• PQM; PMP-reporting; PMP-PD; Q-Search; MQM; GWK-Info / Gekko (Systems)

Validation

• Ensure correct sensors are used for evaluating the primary proof of effectiveness (PPoE) and secondary proof of effectiveness (SPoE)
• The Q-Steerer points out additional validation requirements within scope of Q target management if necessary

Competence: Understanding of production processes in order to correctly identify the most-suitable problem owner.

Qualifications:

Minimum requirements:

• Bachelor Degree in Engineering
• 3-5 years minimum Automotive Manufacturing Experience
• Problem-Management Experience
• In-depth knowledge of BMW production processes Competent user of PQM System
• Competent user of GWK-Info, Warranty System Reporting, Gekko, GMS etc.
• Competent user of PMP-Reporting System
• Q-Methods and Problem-Solving Skills