Specialist : Retail Business Analytics at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The role of the Specialist Retail Business Analytics is to support the Retail Operations and Branded Channels team with respect to commercial and operational reporting systems and control improvements, including but not limited to frameworks with specific focus on the retail channel and providing recommendations to further improve risk mitigation and information channels.
• Support in the design, execution, and maintenance of tailored channel performance dashboards with the data analytics team that measures the performance of the channel and related KPI’s.
• Support and execute on the consolidation of large sets of data reports and compile strategic business cases to support informed decision-making.
• Consolidated reporting view for retail projects and enablement
• Property Steerco information – responsible to position steerco decision based on information.
• Alignment between Regional heads, Franchise and Retail Operation heads.
• Essential on renewal of existing store leases, new store proposals, store closures and resizing of stores.
• Reviewing the systems in place to optimise the system functionality to ensure accurate commercial reporting.
• Provide monthly and ad-hoc reporting to support the commercial operations of the Retail Operations and Branded channels.
• Monthly reporting and analysis to assist the division in achieving its key strategic goals

Your responsibilities will include:

• Maintenance of Retail Business Support Models – and recommendations for improvement.
• Channel profitability model design and analysis
• Foot traffic (Qnomy) and appointment booking reporting and analysis.
• Vodacom World Store trading insights and management override reporting
• Vodacom Store 2.0 consolidated reporting
• Contribute to TNPS NPS, FTF, EFF Reporting and commentary
• Consolidated branded stores monthly turnover process – control and monthly declarations process for landlords.
• Support Annual turnover working papers preparation.
• Maintenance of the lease renewal and store repository model
• Maintenance of Vodacom World Events dashboard and reporting
• Input towards Property Steerco decision matrix. Relates to lease agreement decision to factually guide decision framework.

Stakeholder Management

• Create, compile, and deliver on reporting and key information for management and various stakeholders, relating to channel performance across KPI’s
• Support and coordinate data report planning & building with the data analytics Teams.

The ideal candidate for this role will have:

• Matric or Equivalent essential
• Relevant 3year Degree / diploma essential
• Data Science and Statistics background essential
• At least 2-3 years in Commercial Business Support – Essential OR At least 2-3 years Data analytics – Essential
• Telecommunications experience an advantage.
• Must be willing to work long hours when required
• Must be willing to cross train in other divisions to gain a better understanding of the business.

Core competencies, knowledge, and experience:

• Strong Financial acumen and data analysis experience.
• Advanced Excel, Word and PowerPoint
• Advanced SQL skills - Beneficial.
• Critical thinking skills.
• Negotiating and influencing.
• Inter-personal skills.
• Project and time management skills.
• Possesses the ability to problem solve.
• Excellent presentation and communication skills.
• Dynamic Team player – able to work effectively across various functions/areas of the business.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 25 July 2025