Specialist: Senior C2 Account Manager – Google Workspace (GWS) at Liquid Intelligent Technologies

Role Description

• As a Specialist: Senior C2 Account Manager (GWS) you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Liquid C2 Direct and customer business outcomes.
• Leveraging your large, multi-functional team across the breadth of the Liquid C2 solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.
• With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.
• Document customer requirements in standardized format.
• Evaluate the customer’s technical infrastructure with which solutions will be integrated.
• Define solution training requirements, build and lead customer 'train the trainer’ programs.Communicate solution benefits with a business case and return on investment.
• Produce presentations as required for customer engagements.Maintain an up to date pipeline of opportunities on Salesforce.com.Track progress towards KPIs.Report monthly on the status, blockers and next steps of top projects.
• Coordinate with internal Product Development. Coordinate with external solution suppliers.
• Engage with Liquid C2 internal departments to confirm that the proposed solution can be delivered and supported.
• Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.
• Learn and maintain in-depth knowledge of Liquid C2.products, services, solutions, propositions and capability.Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle to the executive suite.
• Collaborate with the marketing team on sales strategy and optimization. Upskill the strategic vendors products and solutions i.e. Microsoft , AWS , Google , Cloudflare.
• Customer lifetime value (CLV): This measures the total revenue that a customer generates for the business over the course of the relationship. It helps to prioritize the most valuable accounts and plan the financial strategy accordingly.

Customer profitability (CP):

• This measures the difference between the revenue and the cost of serving a customer. It helps to determine the profitability of each customer and allocate resources accordingly.Customer satisfaction (CSAT): This measures how happy the customers are with the products or services they receive from the business. It helps to identify the strengths and weaknesses of the account management team and improve customer loyalty and retention.Customer retention rate (CRR): This measures the percentage of customers who stay with the business over a given period of time. It helps to evaluate the effectiveness of the account management team in retaining and renewing existing customers and reducing churn.
• Customer engagement (CE): This measures the degree of interaction and involvement that customers have with the business. It helps to build trust and rapport with customers and increase their satisfaction and loyalty. Customer revenue growth rate (CRGR): This measures the percentage of increase or decrease in the revenue generated by customers over a given period of time. It helps to evaluate the account management team’s ability to upsell and cross-sell to existing customers and increase the revenue per customer.

Requirements

• Relevant 3-year degree: Essential
• At least 3 years pre-sales experience in selling cloud solutions:Essential
• Customer obsessed, displaying exemplary customer relationship management, negotiation, and focus on customer needs.Essential
• Interested in and inquisitive about innovation and technological trends:Essential
• Ambitious and courageous - focus on helping to win large bids and growing Liquid’s lead in the marketp;Essential
• Singular focus on designing solutions which can be delivered quickly/effectively to the customer, shortening the bid lifecycle:Essential
• Ability to re-use standard solutions/technologies to reduce costs and improve customer experience:Essential
• Be easy for customers to deal with, displaying flexibility and pragmatism:Essential
• Excellence in communicating progress, pro-active in addressing issues, trusting in a virtual team:Essential
• Knowledge of Liquid C2 (with a key focus on GWS): Essential
• All Appointments are subject to the Labour Legislation in the respective country.