Specialist: Tech Integrator Level SQL at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by consulting to business on technology solutions in the client server and data services domain whilst ensuring 24/7 availability within all SARS BU platforms, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) Information Technology AND 5-7 years' experience in a Microsoft SQL Server environment, of which 2-3 years at functional specialist level.

OR

• IT Qualification / Certification, as specified in Min Functional requirements and 5-7 years' experience in a Microsoft SQL Server environment.

ALTERNATIVE 

• Senior Certificate (NQF 4) AND 10 years of Microsoft SQL Server database environment administration.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Identify, diagnose and recommend improvements in area of specialisation.
• Implement initiatives relating to projects that will lead to improved key processes across the business.
• Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.
• Prepare project specifications for maintenance projects, ensure participation and assist in evaluation of proposals for specification compliance.
• Optimise the operational environment through research and application of best practices and ensure alignment to the overall infrastructure strategy.
• In conjunction with the vendors, perform regular supportability reviews, health checks and risk assessments of the production environment

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions