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The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
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Job Purpose
- To support clients with medium to high complexity requirement analysis and systems development, implementation, and support of SAP technical modules in various modules. To utilise consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client’s business environment in order to achieve client expected business results.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advance Certificate (NQF6) Informatics, Business Analysis or Business Analytics and at least 5 years’ experience in SAP BW and SAP BO environment, of which a minimum of 2 years is ideally at knowledge worker level.
OR
- Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), Informatics, Business Analysis or Business Analytics AND at least 8 years’ experience in SAP BW and SAP BO environment AND additional requirements specified in Min Functional requirements, where applicable.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), Informatics, Business Analysis or Business Analytics AND at least 8 years’ experience in SAP BW and SAP BO environment AND additional requirements specified in Min Functional requirements, where applicable.
Minimum Functional Requirements
- Experience and knowledge of SAP Business Intelligence Modules
- Relevant SAP Business Intelligence training or certification
- Relevant SAP BI Development, analysis, design configuration experience
- Experience and knowledge of key integration points between SAP modules
- Relevant SAP module functional / development training or certification (SAP BI Technologies)
Minimum 3-4 years’ experience and knowledge of development within a SAP Development SAP BI Environment.
Some background expertise in SAP BI:
- Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity.
- SAP BO System development and Support (Administration, Data connections, Universes, Report development)
- SAP BW System development and Support
- SAP Business Objects- CMC Administration not limited to user security, promotion management.
- Design and Develop End user roles and Authorisations including system optimisation – SAP BO.
- Create reports for various business stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports – Efficiency in BW, BEX, BO & EPM
- Good understanding of financial processes for budgeting, forecasting and headcount planning.
- SAP Procurement Configuration Skills
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- To perform medium to high complexity tasks during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
- Ability to peer review documentation and adhering to SAP Support SDLC
- Acts as liaison with client for troubleshooting: investigate, analyse, and solve SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
- Builds medium to complex reports and dashboards for Executives and SARS business units
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Involved in execution and post implementation support of production release deployment
- Involved in maintenance of current system solutions for SAP BW, BPC, IP (Integrated planning) and Business Objects
- Perform medium to complex development and configuration activities specifically on SAP Business Intelligence (BW, BO, BPC)
- Perform medium to complex programming, testing and debugging functions related to the implementation of SAP modules
- To analyse business requirements , perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
- To analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the clients’ needs.
- To be able to identify key drivers of medium to complex defined problem and proposes solutions
- To carry out assignments requiring the enhancements of new or improved procedure.
- To develop ETL layers from multiple sources
- Incident Resolution for Severity 3 and 4 issues
- To have a good understanding of SAP Business Intelligence business processes and industry best practises.
- To provide month end business support and processing of reporting schedules
- To write, Functional Specification / Configuration documents and Test Cases for SAP Procurement.
- Work with Business to understand business needs and design end-to-end capabilities within SAP Procurement to meet their requirements.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Adaptability
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Computer Literacy
- Functional Policies and Procedures
- IT Knowledge
- Customer Relationship Management
- System Thinking
- Problem Analysis and Judgement
- Verbal Communication
- Business Knowledge
- Business IT Systems
- Written Communication
- Technical Analysis
- SAP Business Intelligence (IT)
Compliance Competency
- GOC: Confidential
- Applic. Configuration & Opt (IT)
- Enterprise Architecture(IT)
- Customer Service Tech (IT)
- Problem Management (IT)
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Job Purpose
- To provide specialist advice and deliver SARS Integration Design deliverables assigned to meet project and/or programme requirements.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) and 5 - 7 years’ experience in an Integration/ Enterprise Service Bus (ESB) environment, of which 2 - 3 years ideally at functional specialist level
OR
- Senior Certificate (NQF 4) AND Relevant IT Qualification / Certification - UML, SOA Certification, TOGAF, ITIL, COBIT, PMP or similar Project Management Cortication AND 5-7 years’ experience in an Integration/ Enterprise Service Bus (ESB) environment.
ALTERNATIVELY
- Senior Certificate (NQF 4) AND 10 years' Integration/ Enterprise Service Bus (ESB) experience.
Minimum Functional Requirements
Implementation experience in Integration Design, inclusive of
- Integration Technologies(s)
- Modelling Tools (e.g. Rational Software Architect, Ms Visio, Rational Rose,).
- Integration Styles (Remote Procedure Call [RPC], Non and Managed File Transfers, Databases, API, Messaging, Service) Encoding, Message Exchange formats (XML, Flat Files, EDI) Quality of Service; Communication Protocols: (HTTPS, JDBC, MQ, IDOC, JMS, REST, SOAP, WSDL)
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- To attend Project meetings especially those essential to the designing of the Integration Solution.
- To produce all required Integration Design Artefacts that includes Logical Integration Document (LID), Technical Integration Document (TID), Schemas or related Data contracts, mapping documents assigned to them by senior resources.
- To identify Risks and recommend Risk mitigation and manage Risk related to Integration Design Delivery.
- To resolve complex Integration Design issues and conduct completed staff work that involves weighing alternatives in complex problems. Update the ICC Service Inventory when required with all required service-related information.
- To conduct troubleshooting on ESB Transaction Log on request.
- To send project-related communication and any other communication required in the Integration Design team.
- To support Senior Resources with any other Integration Design task assigned to them.
- To participate in internal review Initiatives that includes Process Improvement initiatives, strategic initiatives, and present solutions to internal SARS review Boards when requested.
- Responsible for overall Integration designs deliverables for assigned domain within Integration.
- Responsible for representing respective Integration domain at Project and/or programme meetings that includes Project schedule, Solution Architecture, Business Requirement Specification, Functional Spec review sessions, bug meetings, war-room, etc.
- Expected to be able to influence through communication plus ability to make complex decisions.
- To be responsible for raising and communicate project and Production Fixes issues, highlight project risks and escalate the issues for resolution where required.
- Responsible for making presentation on project issues and solution recommendations at management and project teams
- Accountable for delivery of the Logical Integration Design (LID) document, Schemas, Mapping documents, Technical Integration Document (TID) and any other required Integration Design artefact.
- Responsible for conducting LID review sessions to the Project team as well as handing over Integration Design artefacts to the internal Integration Development team.
- Responsible for strategic thinking within on domain around areas of efficiency, quality and innovation.
- Contribute towards providing expertise testing support at project/programme level as well as Prod-Fixes.
- Responsible for issue identification during testing and Production as well as making fixes required to remedy problems.
- Provide clear and timely account of issues as well as mitigating factors to prevent such from happening again.
- Expected to participate in Internal Review initiative to review as well as contribute to the internal body of knowledge and improvements.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Finance
- Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, and quick and error free.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business Knowledge
- Computer Literacy
- Planning and Organising
- Reporting
- System Thinking
- Data Collection and Analysis
- IT Knowledge
- Policy analysis
- Technical Expertise
- Verbal Communication
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Job Purpose
To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, ensuring effective and efficient development, enhancements, implementation, maintenance and optimisation of application modules/subsystems, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-8 years' experience in an Enterprise Content Management environment, of which 2-4 years ideally at functional specialist level.
OR
- Senior Certificate (NQF 4) and a relevant IT Qualification(s) / Certification(s), see below, and 5-7 years' experience in Enterprise Content Management environment.
Relevant Certification – such as or any other Technology supported by the SARS Enterprise Architecture Framework
- xCP
- Content Server
- Linux
- Captiva/Intelligent Capture,
- DQL, WDK, DFC, Web Service, Composer, and other related technology tools.
- Webtop, WebLogic, Liberty
- ECS
OR
- Related Documentum Certifications
ALTERNATIVELY
Senior Certificate (NQF 4) AND 12 years ECM experience.
Job Outputs:
Process
- Understand ECM architecture requirements and ensure effective Design, Development, Validation and Support activities.
- Integration of enterprise content management using the Java webservices.
- Good understanding and hands on Java/J2EE development experience as foundation framework of these platform
- Assist in monitoring, scheduling, application health assessments
- Collaborate with development teams, QA team and other stakeholders to fulfil the project objectives.
- Responsible for designing, developing and implementing custom services and components developed on Documentum/Open text
- Support a Documentum environments including development and enhancement of custom java code to support maintenance and expansion of Documentum landscape.
- Good understanding of the OpenText Documentum platforms
- Experienced in DFS SOAP web service design and development
- Staying up to date on Documentum platform releases and capabilities and have strong implementation knowledge of Xcp platforms and records management implementations.
- Demonstrate Understanding of JMS, Maven, cloud foundry, Restful API, TFS, and Liberty.
- Portal development understanding with Open text/Web Experience Management and Knowledge Center development
- Implements & maintain full records management systems.
- Implement intelligent capture scanning solution.
- Strong background of Linux environment.
- Eclipse/STS, NetBeans, IntelliJ, or other popular Integrated Development Environments
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Keep up to date on trends and developments within Project Management, Software Development Life Cycle, supporting methodology, and the industry of the organisation.
- Apply software changes in a manner that contributes to efficient and effective service delivery and optimized quality.
- Implement initiatives relating to projects that will lead to improved processes within business.
- Utilize specialised technical specifications that will enhance operational delivery within predefined standards.
- Develop and maintain productive working relationships with peers and SARS role players to achieve business objectives.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Mentor peers and juniors employees
- Expected to be able to influence through communication plus ability to make complex decisions
- Responsible for raising and communicate issues, highlight project risks and escalate the issues for resolution where required
- Responsible for issue identification during testing and Production as well as making fixes required.
- Provide clear and timely account of issues as well as mitigating factors to prevent such from happening again.
- Review specification and artefacts that enable development.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders
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Job Purpose
- To analyse and provide expert advice on Trader Compliance within the international supply chain through the application of outcomes-based risk management techniques in order to strengthening Trader Compliance within the international supply chain.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in a compliance and risk management environment of which 3-4 years ideally at an operational specialist level
OR
- Senior Certificate (NQF 4) AND 15 years' experience in a compliance risk management environment of which 3-4 years ideally at an operational specialist level
Minimum Functional Requirements
- In-depth knowledge of international trade and supply chains strategies.
Job Outputs:
Process
- Provide specialist advice and guidance on Trader Compliance within the international supply chain
- Understand the international trade system and the underlying principles and processes supporting the strengthening of Taxpayer and Trader Compliance
- Analyse irregularities within trader information, network with internal/ external stakeholders to verify suspicious information and build relations across organisations/industries to strengthen compliance within the international supply chain.
- Applying outcomes based risk management techniques across multiple core processes in order to mitigate risk
- Apply in-depth knowledge and expertise of the regulatory framework applicable to a specific risk type, across the relevant jurisdictions, and the quantitative and strategic aspects of risk management across risk types. Understands the interplay between various risk types and devises strategies to identify, measure, monitor and mitigate risk holistically.
- Reports on the effectiveness of risk mitigating plans of the Compliance Strategy for the AEO Programme.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation
- Contribute to the optimum utilisation of organisational resources, advising on effective planning and development of the resource plans.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions
- Translate top down policy in relation to Compliance and Risk Management for the AEO Programme and communicate impact to relevant stakeholder
Governance
- Develop and/or align governance and compliance policies Risk Management on the AEO Programme to identify and manage risk exposure liability
People
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your role.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management
- Provide authoritative, specialist expertise and advice to internal and external stakeholders
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Job Purpose
To plan, manage and monitor the implementation of Office of the Business Area Lead activities and end-to-end processes by providing high level administrative support to the office through quality controlling administrative processes and coordinating
business unit resources and facilitate the execution of core business unit processes and projects, in order to deliver on approved operational plans and to continuously enhance service delivery.
Education and Experience
- Bachelor's Degree / Advanced Diploma (NQF 7) in Business Administration / BTech (Office Admin) AND 5-7 years' experience in Office Management, of which 2 -3 years must be at a Legal Administrator or Coordinator level.
Job Outputs:
Process
- Create and maintain a confidential filing system, control and retrieval of documents for the Office of the Business Area Lead.
- Deliver a support service which require greater emphasis on timelines and or cost effectiveness.
- Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
- Ensure effective and efficient diary and events management and continuously liase with fellow office support staff supporting the Business Area Lead.
- Manage and maintain customer relations by the successful delivery of projects as well as providing continuous feedback and reporting.
- Perform administrative tasks to support the Business Area Lead on a day to day basis, including but not limited to travel arrangements and subsistence claims, arranging accommodation and car hire bookings for local and overseas travel.
- Plan and manage projects in area of accountability.
- Prepare and manage all reports, correspondence and documents for the Business Area Lead, including the monitoring of the document management system.
- Render a secretariat service to the Business Area Lead by receiving visitors, clients, and provide client feedback where necessary.
- Select, develop and assess the applicability of methods and techniques to be applied within the functional work unit.
- Undertake information gathering, research and analyse data within broad guidelines to produce accurate plans & or recommendations for business issues.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Co-ordinate the administrative and paralegal staff within the Centralised litigation Unit area.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
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Job Purpose
To identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks through specialization in understanding the business usage of information technology (IT) and helping technology add value to the business whilst understanding the technical architectures and platforms, as well as the IT capabilities and which applications in an organization deliver various capabilities, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
National Diploma / Advanced Certificate (NQF 6) AND 3-4 years' experience within Systems Analysis / Software testing and/or Customs and Excise environment, of which 1-2 years ideally at knowledge worker level.
ALTERNATIVE
Senior Certificate (NQF 4) AND 6 years’ experience within Systems Analysis and Software Testing or Customs and Excise Environment.
Minimum Functional Requirements
- Minimum of 4 years’ systems’ experience in VAT, PAYE, UIF, SDL, ETI and/or Customs and Excise.
- Experience in writing functional specifications.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Assign incident inventory.
- Review of assigned inventory on incident management console.
- Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
- Replication of defect in testing environment and finding suitable workaround.
- To compile User/Functional Requirements Specifications and prioritize production system change request/s.
- Interdepartmental peer-to-peer liaison Liaison with business partners, internal and external development partners.
- Log a production system change request on incident management console.
- To provide End-user education and training.
- Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
- Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
- To provide exceptional customer service support to other teams and all operational areas within SARS.
- To maintain and support new and existing applications.
- To contributes towards the refinement of polices, processes and procedures.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Undertake information gathering and analysis of data within set guidelines to report related information to business.
- Gather, plan and manage data for test automation purposes.
- Identify candidate business processes or scenarios for automated test cases.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- To perform trend analysis in relation to incident management inventory.
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Job Purpose
- To process allocated outstanding debt and outstanding returns cases in line with standard operating procedures to achieve continuous enhanced service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Higher Certificate (NQF 5) AND 2 years' experience in a Debt Management environment.
- Alternative
- Senior Certificate (NQF 4) with 3 years’ experience in a Debt Management environment.
Job Outputs:
Process
- Communication of transactional outputs and queries in area of work according to policies and quality requirements
- Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
- Determine origin of debt, verify due dates, hygiene checklist of taxpayer compliance, tax type cross reference and execute the debt recovery interventions in line with standard operating procedures and within defined turnaround times
- Maintain the taxpayer account file by administering referrals to account maintenance, portfolio maintenance, tracing, legal, etc.
- Engage the taxpayer on all outstanding debt as well as outstanding returns
- Issue (or Re-Issue) Final Demand letters where taxpayer is unwilling to co- operate.
- Issue S46 for third-party information and issue third party notifications to employers and banks.
- Prepare a Civil Judgement and send for line manager’s approval, submit to Court for issuance, and notify taxpayer of the issued Judgment.
- Prepare withdrawal of Civil Judgment upon settlement of debt in full or where there may be an error on the Civil Judgment and submit to Court for issuance of the order.
- Prepare a Warrant of Execution, send for line manager approval, and submit to the Sherriff of the Court to execute.
- Prepare a motivation for issuance of Notice of Personal Liability to responsible Third Party/ Representative Taxpayer and facilitate collection action against Responsible Third Party / Representative Taxpayer.
- Prepare a Submission for Suspension of Obligation to Pay/Write-Off to relevant Debt Committee and capture the outcome.
- Analyse supporting documentation and present the requests for a deferral of payment/compromise settlement from the taxpayer to the relevant Debt Committee and notify the taxpayer of the outcome.
- Monitor the taxpayer’s payments against the deferral/ compromise agreement and ensure updates to the journals and closure of case file upon payment in full.
- Visit taxpayer premises for meetings, delivery of documents and verify taxpayer information accompanied by a colleagues and/or line manager.
- Escalate all unresolved and non-compliant debtors after all debt recovery actions are concluded.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Finance
- Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
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Job Purpose
To provide operational and analytical support in order to manage data quality. The incumbent will use their analytical, statistical, and programming skills to collect, analyse and interpret large data sets in order to provide insights and data driven solution to solve difficult and strategic challenges to the National Revenue and Compliance Management (NRCM) Division. To scrutinize and analyse data and provide actionable intelligence based on their analysis to the National Revenue and Compliance Division in the extraction, cleaning and gathering of data, conducting data analysis, developing deliverables (written, spread sheet, presentation) and meeting time sensitive delivery goals.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma (NQF 6) in Commerce, Mathematics, Statistics and or Data Analysis of which 2-3 years relevant work experience in an analytical and technical environment, with a focus on applying data-driven approaches to solve complex problems of which 1-2 years ideally at knowledge worker level
Alternative
- Senior Certificate (NQF 4) with at least 5 years’ experience in an analytical and technical environment, with a focus on applying data-driven approaches to solve complex problems of which 1-2 years ideally at knowledge worker level
Minimum Functional Requirements
- Ability to analyse /interpret data
- Proficient in advance excel
- Experience with data analysis and reporting
- Report Writing & Presentation Skills
- Advanced knowledge of MS Office products including Excel, Access, Word and Power Point
- Strong Analytical Skills and ability to work with large data sets
- Identify, define, and translate business needs/ problems into analytical questions
- Business Acumen
- General tax knowledge and capable in problem solving
- Strong communication and interpersonal skills
Job Outputs:
Process
- Process, cleaning and verifies the integrity of data used for analysis.
- Use data profiling and visualisation techniques by using various tools to understand and explain data characteristics that will inform revenue forecasting models.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Identifies trends, patterns, relationships, and discrepancies in data and determines additional data needed to support insight. To conduct Trend Analysis – execute analysis of baseline data versus current data and make recommendations.
- Identify, interpreting and explaining the factors giving rise to the specific business outcomes.
- Assist with the development of scalable, efficient, and automate processes for large scale data analyses and model development validation and implementation.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- To liaise across other business disciplines to ensure accurate integrated data with a focus on quality and time dimensions.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- To ensure that relevant data is secured, and that confidential information is protected from unauthorised users.
- Plan and organise own work tasks within area of work.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations
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Job Purpose
- To formulate Effectiveness tactical strategy and associated delivery plans related to a single practice area, by managing and coordinating the implementation of the operational effectiveness strategies, ensuring practice integration and operational implementation through the achievement of effectiveness objectives.
Education and Experience
Minimum Qualification & Experience Required
- Relevant bachelor’s degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in a similar environment, of which 3-4 years at junior management level
Alternative
- Senior Certificate (NQF 4) AND 15 years related experience, of which 3-4 years at junior management level
Job Outputs:
Process
- Assist in driving process optimisation through active monitoring, reporting and alignment to meet organisational requirements.
- Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency and client service delivery.
- Develop and maintain standard operating procedures (SOP) and quality and service standards, to be adhered to in area of accountability.
- Conduct quality assurance inspections across teams to ensure that all work conducted is on standard.
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
- Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Timeously communicate top-down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Drive and promote a culture of work centric thinking, productivity, service delivery and quality management in the business unit.
- Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
Finance
- Manage effective cost control of the core processes in line with targeted savings.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
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Job Purpose
- To analyse computerised accounting systems for the purpose of obtaining relevant electronic accounting data and other forensic audit from a specific source relating to audit.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a similar environment, of which 2-3 years at functional specialist level
Alternative
- Senior Certificate (NQF 4) AND 10 years’ experience in a relevant environment, of which 2-3 years at functional specialist level
Job Outputs:
Process
- Convert imported data into a suitable format for use with CAAT.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
- Plan and organise own work tasks within area of work.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined
- objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
go to method of application »
Job Purpose
- To ensure effective and efficient planning, allocation and the execution of compliance risk activities through research analysis, in order to regulate taxpayer compliance and maximise tax revenue collections thus achieving the divisional objectives.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma in Risk Management or Economics (NQF 7), and 8-10 years' experience in Customs, Risk & Research, Economics or Structured Tax products, of which 3-4 years is at middle management level.
ALTERNATE:
- Senior Certificate (NQF 4) and 15 years related experience in Customs, Risk & Research, Economics or Structured Tax products, of which 3-4 years is at middle management level.
Job Outputs:
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
- Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
- Recommend changes to optimise processes, systems, policies, and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, implementing best practice solutions.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Timeously communicate top-down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
Process
- Assist in setting the research agenda by highlighting areas of concern, potential opportunities for optimisation and client service improvement.
- Establish, manage, and maintain a library of best practice research.
- Prepare research-based proposals on topics impacting on policy, legislation, and administration.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
- Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
- Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
- Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
- Forecast financial risks and escalate as required.
Client
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
go to method of application »
Job Purpose
- To effectively process allocated estate debt management cases within specific turn around time and in line with relevant policies and procedures.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Higher Certificate (NQF 5) AND 3 years' experience in a similar environment
ALTERNATE
- Senior Certificate (NQF 4) AND 4 years' experience in a similar environment.
Job Outputs:
Process
- Analyse and interpret Liquidation and Distribution accounts in order to assess tax liability.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Ensure accurate capturing of clients information in order to reduce the estate debt book.
- Finalise all allocated debt management cases within the turn around times leading to the reduction of the debt book.
- Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies
People
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Finance
- Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.
Behavioural competencies
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Organisational Awareness
- Trust
- Respect
- Attention to Detail
- Commitment to Continuous Learning
- Building Sustainability
- Honesty and Integrity
- Teamwork
- Willing to learn
go to method of application »
Job Purpose
- To provide Technical Security Systems Administration with technical specifications for the development, design, and systems integration across multiple security technology engagements from definition phase through implementation to prevent the loss of SARS assets. Additionally monitor and run regular backups, system set up, delete, and maintain individual system user accounts, train staff on proper protocols, resolve network traffic as requested by IT, audit machines and their software, update software and firmware, and ensure that each technical security device is on the network and developing organizational security procedures.
Education and Experience
Minimum Qualification & Experience Required
- Relevant bachelor’s degree / Advanced Diploma in Electronics and Electronical Communications (NQF 7) AND 5-7 years' experience in Security Technology Systems, of which 2-3 years is at a functional specialist level, with valid driver’s licence.
or
Minimum Functional Requirements
- Senior Certificate (NQF 4) AND 10 years related experience in Security Technology Systems, of which 2-3 years is at a functional specialist level, with valid driver’s licence.
Job Outputs:
- Implement innovative security technology, build plans for installations that affect the organisation
- Maintain a professional and high-level security system and service to ensure the full protection of employees as well as facilities and property.
- Conduct specialised forensic operations to extract information from systems and equipment in order to submit to court as evidence.
- Ensure that security systems installed are continuously upgraded in line with technological developments.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures, and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
Process
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Implement and provide input into the development of governance, compliance, integrity, and ethics processes within area of specialisation.
People
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise, and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Fairness and Transparency
- Building Sustainability
- Commitment to Continuous Learning
- Organizational Awareness
- Analytical Thinking
- Attention to Detail
- Problem Solving and Analysis
- Honest and Integrity
- Conceptual Ability
- Respect
- Trust
- Confidential
go to method of application »
Job Purpose
- To manage and provide advice and support on business systems analysis strategies in order to achieve business objectives.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology AND 8-10 years' experience in a Customs and Excise or Business Systems environment, of which 3-4 years ideally at junior management level.
ALTERNATIVE
- Senior Certificate (NQF 4) AND 15 years Customs and Excise or Business Systems experience of which 3-4 years ideally at junior management level.
Job Outputs:
Process
- Constantly monitor the integrity and quality of data to ensure that the correct information is fed back to business and practice owners.
- Inform on infrastructure requirements in support of appropriate delivery systems.
- Conduct assessments and use information to advise, make recommendations and facilitate improvement.
- Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; implementing best practice solutions.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
- Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
- Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
- Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
Finance
- Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
- Draw up a realistic budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
go to method of application »
Job Purpose
- Use quantitative economic modelling and forecasting techniques to inform and advise SARS on emerging opportunities, risks and trends that have an impact on tax revenue.
Education and Experience
Minimum Qualification & Experience Required
- Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Economics AND 5-7 years' experience in Macroeconomic Analysis/Economic Modelling and Forecasting/Scenario Planning environment, of which 2-3 years ideally at Functional Specialist level.
Alternative
- Senior Certificate (NQF 4) AND 10 years’ experience in Macroeconomic Analysis/Economic Modelling and Forecasting/Scenario Planning environment, of which 2-3 years ideally at Functional Specialist level.
Minimum Functional Requirements
- Strong technical capabilities, including the ability to gather, coordinate, analyse, and disseminate large quantities of data with precision and care.
- Experience using the suite of Microsoft Office software (specifically Excel, Word and PowerPoint).
- Knowledge of statistics and experience using econometric, statistics, and forecasting software packages such as EViews, Stata, etc for analysing data and performing regression analysis.
- Adept at queries, report writing and presenting findings.
- Excellent written and verbal communication.
Job Outputs:
Process
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Ensure correct interpretation of information and present in an understandable format, with appropriate commentary.
- Collect, compile, and analyse data from various databases and perform economic analyses.
- Identify and evaluate critical tax revenue forecasting variables.
- Perform statistical programming utilizing a variety of statistical software packages to analyse data, perform regression analysis, and create reports and/or visual presentations.
- Contribute to economic and tax revenue research reports and working papers.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Plan and organise own work tasks within area of work.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures, and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
- Execute specialist input through investigation & opportunities within the product process including risk concern.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
- Provide specialised input through the investigation of opportunities for operational and process product and risk optimisation.
Governance
- Implement and provide input into the development of governance, compliance, integrity, and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise, and advice to internal and external stakeholders.
go to method of application »
Job Purpose
- To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by consulting to business on technology solutions in the client server and data services domain whilst ensuring 24/7 availability within all SARS BU platforms, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) Information Technology AND 5-7 years' experience in a Microsoft SQL Server environment, of which 2-3 years at functional specialist level.
OR
- IT Qualification / Certification, as specified in Min Functional requirements and 5-7 years' experience in a Microsoft SQL Server environment.
ALTERNATIVE
- Senior Certificate (NQF 4) AND 10 years of Microsoft SQL Server database environment administration.
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Identify, diagnose and recommend improvements in area of specialisation.
- Implement initiatives relating to projects that will lead to improved key processes across the business.
- Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.
- Prepare project specifications for maintenance projects, ensure participation and assist in evaluation of proposals for specification compliance.
- Optimise the operational environment through research and application of best practices and ensure alignment to the overall infrastructure strategy.
- In conjunction with the vendors, perform regular supportability reviews, health checks and risk assessments of the production environment
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions
Method of Application
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