Stock Controller / Retail Customer Care Executive at M-KOPA

• We are looking for a Stock Controller / Retail Customer Care Executive to join our Retail team as we scale up and drive digital and financial inclusion across our markets.
• At M-KOPA, we’re not just hiring—we’re scaling. From 5 million customers in 2024 to over 7 million in 2025, we’ve unlocked $2+ billion in credit, assembled 2 million smartphones in Kenya, and helped 86% of our customers improve their quality of life. We’re building the infrastructure to reach 10 million customers, and we need people who are ready to evolve—not escape.

Why This Role Matters Now

• You’ve probably seen us hiring across multiple roles. That’s not random—it’s deliberate. We’re expanding our retail footprint and customer care infrastructure to support our next growth phase. This role is part of that journey.
• As a Stock Controller / Retail Customer Care Executive, you’ll be at the heart of our retail operations—ensuring stock flows seamlessly, customers are supported proactively, and our sales teams are empowered to deliver.

What Makes This Role Different

• Your current role might be limited by rigid systems or disconnected teams. This one isn’t. Here, your decisions directly impact customer satisfaction, sales velocity, and operational efficiency. You’ll troubleshoot real issues, support real people, and see the results of your work in real time.

This isn’t just about managing inventory—it’s about enabling financial inclusion for millions.
Your Impact

• Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
• Reverse Logistics: Manage phone swaps and returns with speed and empathy.
• Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
• Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.
• After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
• Depot Branding: Maintain visibility and quality of marketing materials.

Must-Have Qualifications

• Demonstrable experience in customer care or inventory management—ideally in mobile retail.
• Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
• Proven ability to manage front-office operations and digital systems.