Store Manager (40hr) - @Home Kyalami at TFG (The Foschini Group)

Job Description
Key Responsibilities:

• Leading the store team by being a Brand Ambassador who represents the brand and builds guest loyalty
• Deliver exceptional guest experience by implementing and monitoring our guest experience strategy and standards within the store.
• Achieving store results by driving and ensuring achievement of turnover, new accounts and rewards programmes
• Effectively managing the stock and minimising in-store risk        
• Work independently and in a team-oriented, collaborative environment

Qualifications and Experience:

• Matric or equivalent
• Proven experience operating at a Leadership level
• Proven experience within the hospitality industry (advantageous)

Skills:

• To demonstrate innovative, critical thinking and problem-solving skills
• Strong interpersonal, facilitation and stakeholder management skills with the ability to influence
• Excellent written and verbal communication skills
• Good attention to detail and levels of accuracy
• Sound business acumen with a strong customer service focus
• Proven ability in multi-tasking and managing several deliverables at once.

Behaviours:

• Establishes and nurtures internal and external relationships to create robust, and mutually beneficial, partnerships.
• Understands, anticipates, and meets the needs and expectations of customers.
• Inspires, motivates, and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Takes accountability and ensures others are held to account on agreed upon performance targets.
• Interprets and simplifies complex and contradictory information when resolving organisational problems.
• Assesses and improves the efficiency, effectiveness, and quality of various work processes.
• Develops plans and prioritises initiatives that align to the organisational goals and objectives.