Store Specialist: Beauty Coty (Based In East Rand Mall) at Woolworths

Introduction

• To deliver exceptional customer service in a specialised beauty environment

Job description

• Provide exceptional customer service to internal and external customers.
• Ensure that sales in Beauty are in line with agreed targets by providing solutions and alternatives to customers on options, products and services.
• Monitor, control and display stock and related ticketing with relevant reports to ensure availability and maximum selling opportunities.
• Demonstrate in-depth product knowledge and policy understanding to enable high service and operational standards.
• Uphold shop-keeping standards in terms of hygiene and safety to ensure a neatly organised department
• Process till transactions efficiently and effectively
• Execute all shrinkage related tasks to contribute to minimum losses.
• Maintain high standards of self-discipline in relation to dress code, personal hygiene, time-keeping and attendance
• Participate and contribute in all team related tasks and activities

Minimum requirements

• Preferably Grade 12 or equivalent NQF level
• Available and flexible to work different shifts
• Relevant years of experience in the Retail/FMCG industry
• Versatile communication Skills.
• Develop plans for work to be done by self and others.
• Sets goals and objectives to be achieved within a set timeframe.
• Anticipates and responds to customers' needs fast and effectively.
•  Makes decisions and takes action consistent with the organisation’s ethics and values, even in the absence of popular support.
• Effectively challenges the way things are traditionally done and comes up with new ideas.
• Proactively engages and attracts the client into buying the product or service.
• Possesses detailed product knowledge, and proactively advise on benefits and uses of the product.