Strategic Account Manager at Talksure Pty Ltd

Purpose of the Role:

• The Strategic Account Manager will manage and grow key strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role involves strategic planning, cross-functional collaboration, executive-level communication, and coordinating multiple departments to enhance account performance and operational efficiency.

Key Responsibilities:

• Develop and execute strategic account plans to drive app adoption, engagement, and revenue growth.
• Manage relationships with key clients and stakeholders; conduct regular business reviews and identify expansion opportunities.
• Implement data-driven strategies to optimize account performance and exceed targets.
• Conduct strategic client meetings and deliver tailored app solutions.
• Identify partnership, collaboration, and promotional opportunities to increase app visibility and downloads.
• Collaborate with Marketing, Product, and Customer Success teams to integrate client feedback into app features and services.
• Report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.
• Coordinate relevant departments to ensure seamless execution of client initiatives and app projects.
• Analyze client accounts to identify development areas and propose actionable growth strategies.
• Monitor market trends, competitor apps, and industry developments to inform account strategies.

Qualifications and Experience:

• Bachelor’s degree in Business, Marketing, Sales, or related field.
• 3–7 years’ experience in strategic account management, digital account management, or key client management.
• Proven track record in driving growth in digital products or apps.
• Experience communicating and reporting at executive level (Exco).
• Strong analytical, communication, negotiation, and interpersonal skills.
• Experience collaborating with product, marketing, and operational teams in a tech or app environment.

Skills and Competencies:

• Strategic planning and execution
• Client relationship management
• Executive-level communication and reporting
• Cross-functional collaboration and departmental coordination
• Data-driven decision-making
• Problem-solving and conflict resolution
• Project and time management
• Proficiency with CRM systems, analytics platforms, and reporting tools

Key Performance Indicators (KPIs):

• Revenue growth and achievement of app-related sales targets
• Account retention and client satisfaction rates
• Increased app adoption and user engagement from key accounts
• Successful implementation of strategic account plans
• Effective collaboration with internal teams and partners
• Identification and development of key areas for account and operational improvement
• Clear and actionable reporting to Exco on account performance and strategic initiatives