Student Advisor (Distance) - Midrand at IIE MSA and IIE Varsity College

Duties and Responsibilities:

Database Capturing and Integrity

• Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
• For leads that are integrated into SIMS (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured. 

Consultations

• Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
• After the initial telephone call, send all necessary information via email.
• Responds to and consults with, if necessary, all applications not yet consulted with.
• Conducts follow up calls with all enquiries within 5 working days of initial contact. 

Applications

• Secure applications by following the consultation process with all leads and enquiries.
• Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
• Complete required weekly follow up calls to secure applications.
• Achieve set individual application targets as determined by Head: Student Recruitment (Distance).
• Drive applications to accept offer of admission and pay the required pre-registration fee.

Registration Targets

• Achieve individual registration target as determined by Head: Student Recruitment (Distance).

Stakeholder Management and Customer Service

• Internal customer points to note - interaction with his/her team members, interaction with other campus staff outside his/her team, interaction with Campus Senior management and Campus Head.
• Manages relationships in accordance with policies, procedures and legal requirements.
• Ensures and enables clear and open communication between the stakeholders and the brand.
• Conducts regular meetings with stakeholders.

Competencies required:

• Telephone Etiquette
• Advanced Oral & Written Communication
• Interpersonal
• Time Management & Planning
• Willingness to Learn
• Customer Service Focused
• Target driven with an ability to handle pressure

Minimum Education Requirements:

• 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

Minimum Work Experience Requirements:

• Minimum of 2 years Sales Consultant/ Customer Relations Consulting experience.