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  • Posted: Oct 15, 2024
    Deadline: Not specified
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    The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council. Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the...
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    Registration Admissions Officers (Fixed-Term Contract) - Pretoria

    Duties and Responsibilities:  

    • Collaborates with the campus student retention team to generate student registrations.
    • Follows up with the campus retention team for missing student information to finalise all student admissions-related queries.
    • Evaluates retention of student admissions against the set admission criteria and communicates the appropriate outcomes. 
    • Liaises with the campus student retention team during the admission evaluation process

    Minimum Qualification Requirements:

    • Minimum of a Degree

    Minimum Work Experience Requirements:

    • 2-3 year work experience 
    • Experience in Administration, Sales, Finance and Customer Relations will be preferable 

    Please note that this will be a fixed-term contract from December 2024 to May 2025

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    Lecturer: Finance of Commerce (Part-Time) - Sandton

    Lecturer: Faculty of Commerce

    • AUDI6211 (Auditing 2)
    • FIAC5111 (Financial Accounting 1A)
    • FIAC6211 (Financial Accounting 2A)

    Minimum Qualification Requirements:

    Ideal:

    • Chartered Accountant OR
    • Certificate in the Theory of Accounting (CTA) OR
    • Honours /Post-graduate qualification in the accountancy field (for one of the above subjects)

    Alternatively:

    • NQF level 9 qualification in the accountancy field (for one of the above subjects)

    Work Experience Requirements:

    • Lecturing experience in Financial Accounting, Management Accounting, Auditing or Taxation is preferable.
    • Completed training contract at a registered firm of Chartered Accountants.

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    Registration Finance Administrator (Fixed-Term Contractor) - Sandton

    Duties and Responsibilities:

    • Bill of costs & Preparation of Invoices
    • Bursary processing – Bursary Calculations
    • Preparing documents for fee credits.
    • Follow up of pending payments
    • Allocation of pre-registration fees
    • Cash Office receipting of Debit & Credit Card Payments
    • Verify debit order details on student contracts
    • Contact students with overdue accounts
    • Identify student Application numbers from PayU daily reports

    Competencies Required:

    • Good interpersonal and communication skills
    • Computer proficiency (MS Word, MS Excel and MS Teams)
    • Excellent time management skills
    • Finance acumen
    • Best suited to a friendly, organised and systematic person who has an eye for detail and who works accurately and is able to handle pressure

    Minimum Qualification Requirements:

    • Matric or Certificate
    • Diploma preferred

    Minimum Work Experience Requirements:

    • A minimum of 1-2 years relevant (Reception/Admin) working experience.
    • Must be computer literate (Word & Excel)
    • Previous finance experience will be advantageous

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    Registration Admissions Officers (Fixed-Term Contract) - Sandton

    Duties and Responsibilities:  

    • Collaborates with the campus student retention team to generate student registrations.
    • Follows up with the campus retention team for missing student information to finalise all student admissions-related queries.
    • Evaluates retention of student admissions against the set admission criteria and communicates the appropriate outcomes. 
    • Liaises with the campus student retention team during the admission evaluation process

    Minimum Qualification Requirements:

    • Minimum of a Degree

    Minimum Work Experience Requirements:

    • 2-3 year work experience 
    • Experience in Administration, Sales, Finance and Customer Relations will be preferable 

    Please note that this will be a fixed-term contract from December 2024 to May 2025

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    Student Advisor (Distance) - Midrand

    Duties and Responsibilities:

    Database Capturing and Integrity

    • Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
    • For leads that are integrated into SIMS (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured. 

    Consultations

    • Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
    • After the initial telephone call, send all necessary information via email.
    • Responds to and consults with, if necessary, all applications not yet consulted with.
    • Conducts follow up calls with all enquiries within 5 working days of initial contact. 

    Applications

    • Secure applications by following the consultation process with all leads and enquiries.
    • Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
    • Complete required weekly follow up calls to secure applications.
    • Achieve set individual application targets as determined by Head: Student Recruitment (Distance).
    • Drive applications to accept offer of admission and pay the required pre-registration fee.

    Registration Targets

    • Achieve individual registration target as determined by Head: Student Recruitment (Distance).

    Stakeholder Management and Customer Service

    • Internal customer points to note - interaction with his/her team members, interaction with other campus staff outside his/her team, interaction with Campus Senior management and Campus Head.
    • Manages relationships in accordance with policies, procedures and legal requirements.
    • Ensures and enables clear and open communication between the stakeholders and the brand.
    • Conducts regular meetings with stakeholders.

    Competencies required:

    • Telephone Etiquette
    • Advanced Oral & Written Communication
    • Interpersonal
    • Time Management & Planning
    • Willingness to Learn
    • Customer Service Focused
    • Target driven with an ability to handle pressure

    Minimum Education Requirements:

    • 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

    Minimum Work Experience Requirements:

    • Minimum of 2 years Sales Consultant/ Customer Relations Consulting experience.

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    Junior Customer Relations Officer (Maternity Cover) Fixed-term Contract

    Duties and Responsibilities:

    Student Registration and Academic Progression Counselling

    • Supports the facilitation of where a change is required for students current registration contract, e.g. this could be for students who wish to change within a semester, between semesters or between years of study.
    • Ensures an understanding of the different curriculums (e.g. phase-in and phase-out etc.) to ensure that the student is advised correctly.

    Active Student Engagement and Support

    • Assists with the dissemination of student related policies (new and updates).
    • Support the student and provide guidelines on user accessibility and how to navigate the student platforms.

    Student Query Resolution

    • Manages the general email address and telephone line and log a query on behalf of the student if needed, respond to the student and/or escalate the query to the Customer Relations Officer.
    • Assists and supports students on how to log queries via the appropriate channel/s for the query to be resolved within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre.
    • Manages all administration accurately and assist with capturing details of all student contact made by the Customer Relations Centre on the academic system.
      Assists with unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide feedback to the student.
    • Assists with the roll out of all relevant customer related surveys.

    Cross Departmental Query Resolution

    • Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable smooth assistance from the Customer Relations Centre of student queries.

    Team Support, General & System Administration

    • Assisting with ensuring all students notes are captured in the academic system.
    • Maintains a good knowledge of products and policies in order to ensure that students queries are dealt with correctly.
    • Identifies and flags student query trends and escalates these identified trends to the Senior Customer Relations Officer where required.
    • Plans an approach and implement initiatives to supports all members of the Customer Relations Centre team to ensure the efficient resolution of student queries.
    • Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
    • Perform all elements of the administration to supports and collaborate with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.

    Competencies Required:

    • Interpersonal and communications skills
    • Computer proficiency
    • Planning & time management skills
    • Results driven and able to handle pressure
    • Professionalism
    • Empathy
    • Customer service driven/focused
    • Advanced administrative and organisational skills

    Minimum Qualification Requirements:

    • Minimum of a National Diploma/Advanced Certificate (NQF Level 6).

    Minimum Work Experience Requirements: 

    • Minimum of 1 year(s) administrative and customer service experience, and 1 year of operational management / project management experience.

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    Registration Data Capturer (Fixed -Term Contract) - Sandton

    Duties and Responsibilities:

    • Calling students to come and register
    • Calling students to follow up on documents
    • Data capturing
    • Assessing completeness of a registration
    • Assisting students to register

    Competencies Required:

    • Good interpersonal skills
    • Must be methodical/systematic
    • Experience in Word & Excel essential
    • Excellent communication skills (verbal & written) and telephone manner
    • Superior organisational and administrative skills
    • Best suited to a service-oriented person
    • Friendly, presentable, organised and can work under pressure
    • High Initiative

    Minimum Qualification Requirements:

    • Matric or Certificate
    • Diploma preferred

    Minimum Work Experience Requirements:

    • A minimum of 1-2 years relevant (Reception/Admin) working experience.
    • Must be computer literate (Word & Excel)
    • Previous finance experience will be advantageous

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    Senior Student Advisor (Undergraduate) - Sandton

    Duties and Responsibilities:

    Presentation Target

    • Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
    • The ability to deliver a great presentation to potential students is crucial.
    • Distribute marketing materials and interact with students to generate interest and enquiries.
    • Represent our brand at career expos and other stakeholder events.
    • Achieve monthly presentation targets as per school priorities.

    Database Collection

    • Meet monthly targets for collecting school databases to expand our reach.

    Interview Target

    • Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
    • Follow up on online applications, ensuring proof of payments and scheduling appointments.
    • Provide prompt responses to online and telephonic enquiries.
    • Conduct interviews following an established script, building rapport with students and parents.
    • Achieve individual targets for weekly, monthly and annual interviews.

    Application Target

    • Assist students with the online application process during interviews, securing applications on the spot.
    • Follow up with unpaid online applications and ensuring payment is completed.
    • Conduct regular calling campaigns to convert interviews into applications.
    • Drive application acceptance and pre-registration fee payment.
    • Achieve individual targets for weekly, monthly and annual applications.

    Registration Target

    • Meet individual targets for new student registrations.

    Administration and Reporting

    • Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
    • Ensure interview forms are completed correctly and applications have valid supporting documentation.
    • Update relevant systems and reports as required by the Head: Student Recruitment.

    Competencies Required:

    • Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
    • The ability to deliver a compelling presentation at schools is crucial.
    • Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
    • Excellent time management skills to handle multiple tasks and work under pressure.

    Minimum Requirements:

    • National Diploma (NQF6) with 3 years sales experience (preferred).
    • Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.

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    Marketing Assistant (Fixed-Term Contract) - Sandton

    Duties and Responsibilities:

    Marketing Administration

    • Accurate capturing of prospective student information, appointment forms and applications onto STASY and all applicable reports.
    • Capturing all leads into the relevant campaigns (interest cards, Online applications, Online enquiries, walk-ins).
    • Working co-operatively with the Head: Student Recruitment with respect to all database statistics for marketing reports i.e. (Presentation Trackers and all relevant sales reports).
    • Responsible for all marketing stock and promotional materials.
    • Ensuring that all interview rooms are stocked with appropriate marketing collateral.
    • Assisting Students Advisors with all database administration and associated correspondence.
    • Responsible for the integrity of data across all systems relating to the information for prospective students and applicants. Work closely with Sales Analyst to ensure reports balance and all information is accurately captured.

    General Activities

    • Provide support as needed for planning of events such as open days and career fairs etc.
    • Calling to support the student recruitment team in peak periods, this includes database calling, as well as calling of interviews & applicants as required by the Head: Student Recruitment to support the Student Advisors.
    • Any ad hoc duties as stipulated from time-to-time by the Head: Student Recruitment.

    Competencies Required:

    • Organisational and administration skills
    • Communication and interpersonal skills
    • High level of accuracy required in both typing and data capturing
    • Microsoft Office - with a focus on excel at an intermediate level
    • Problem Solving

    Minimum Educational Requirements:

    • Matric is essential
    • Relevant 3 year Diploma/ Degree is recommended however not essential

    Minimum Work Experience Requirements:

    • 1 - 2 years Administration experience.

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    Junior Student Advisor - Durban

    Duties and Responsibilities:

    Presentation Target

    • Secure and complete presentations at targeted schools. Distributes marketing material such as pamphlets, information brochures and hands out interest cards to students.
    • Represents the brand at career expo's.
    • Facilitates stakeholder events.
    • Monthly booking and presentation target achievement as per set schools priority targets.

    Database Collection

    • Achievement of monthly schools database collection target as per set schools priority targets.

    Interview Target

    • Makes sufficient database calls to prospective students to schedule interviews in order to achieve daily and weekly booking targets.
    • Follows up on online applications by tracing proof of payments before scheduling appointments with prospective students.
    • Responds to online and telephonic enquiries within 24 hours of query.
    • Conducts interviews adhering to interview script and full interview process. Builds rapport with the students (and parents if present) during the interview process.
    • Achieve weekly, monthly and annual individual interview target.

    Application Target

    • Secure applications over the table during interviews by assisting students with online application process.
    • Follow up with unpaid online applications to secure payment.
    • Complete required weekly INA (interviews not applied) calling to secure applications.
    • Achieve weekly, monthly and annual individual application target.
    • Drive applications to accept offer of admission and pay the required pre-registration fee.

    Registration Target

    • Achieve new student registration individual target.

    Administration and Reporting

    • Update call report and IBT (Interview Booking Tracker) report on a daily basis.
    • Ensure interview forms are completed accurately.
    • Ensure applications are submitted with correctly certified supporting documentation in order for applications to be confirmed.
    • Update calling outcomes on STASY and TMR (Total Marketing Report) as and when required by Head: Student Recruitment.

    Competencies Required:

    • Interpersonal and communications skills
    • Best suited to a friendly, tenacious, target driven, organised person who works accurately and is able to handle pressure
    • Time management skills

    Minimum Qualification Requirements:

    • 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

    Minimum Work Experience Requirements:

    • Minimum of 1 year sales experience

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    Lecturer: School of Humanities and Social Sciences - Westville

    Duties and Responsibilities:

    Lecturing

    • Lecture on programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
    • Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.

    Lecturer Development and Support

    • Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.

    Lecturer and Material Development and Support

    • Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.
    • Assist with the development of assessments and other learning material as required.

    Student Development & Support

    • Championing/leading and managing academic development and support for a specific programme and its students.
    • Tracking student success and implementing support interventions where required.

    Research & Scholarship

    • The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards IIE Varsity College achieving its annual research output targets.

    Competencies Required:

    • Superior communication (written and verbal) and organisational skills.
    • Demonstrated ability to manage work and self proactively.
    • Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice.
    • Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance.
    • Passion for Customer Service.
    • Experience in the use of technology to enhance learning is an added advantage.

    Minimum Education Requirements:

    • Relevant Master’s qualification in Psychology
    • HPCSA Registered

    Minimum Work Experience Requirements:

    • Minimum of 3-5 years teaching and learning experience (in Higher Education)
    • Postgraduate supervision (Advantageous)
    • Research output (Advantageous)

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    Lecturer: Communication Design & Communication Design Technology (Part-Time) - Durban

    The IIE Vega Durban Campus has vacancies for Part-Time Lecturer: Communication Design and Communication Design Technology for the 2025 academic year.

    • CDES7311 (Communication Design)
    • CODT7311 (Communication Design Technology)

    Competencies Required:

    • Excellent communication (written and verbal)
    • Passion for customer service
    • Demonstrated ability to manage work and self proactively
    • Organisational and time management skills
    • Demonstrated ability to form and manage relationships

    Minimum Qualification Requirements:

    Ideal: 

    • BA Honours (NQF8) in Graphic Design/ Visual Communication Design/ Information Design OR
    • NQF Level 8 qualification in a Visual Design field with Adobe Creative Cloud software skills.

    Minimum Work Experience Requirements:

    • ​​Relevant experience in graphic design or visual communication design field.
    • Professional Portfolio to illustrate expertise in Software, especially WordPress and MailChimp. 

    go to method of application »

    Lecturer: Motion Design and Motion Design Technology (Part-Time) - Durban


    The IIE Vega, Durban Campus has vacancies for Part-Time Lecturers (Motion Design and Motion Design Technology) for the 2025 academic year.

    • MDTE7311 (Motion Design Technology)
    • MODE7311(Motion Design)

    Competencies Required:

    • Excellent communication (written and verbal)
    • Passion for customer service
    • Demonstrated ability to manage work and self proactively
    • Organisational and time management skills

    Minimum Qualification Requirements:

    Ideal: 

    • Honours or Master’s Degree in Digital Design, Multimedia Design, Motion Design, Interaction Design or Animation.   
    • Professional Portfolio to illustrate expertise in industry-standard 3D animation software.  

     Alternatively:   

    • Undergraduate qualification in a relevant design field, and an NQF 8 or higher qualification in Higher Education plus Adobe and Autodesk Maya/ 3DS Max Certification. OR
    • Honours or Master’s Degree in Graphic or Information Design or Film Arts with at least 3 years experience as a Motion designer in a design studio or advertising agency.   

    Minimum Work Experience Requirements:

    • ​​ Minimum 2 years work experience using 3D software is required
    • Advanced skills in 3D software such as Blender or 3DS Max and Adobe Creative Cloud Software, with experience in 3D animation.  

    go to method of application »

    Lecturer: UX Design & UX Design Technology (Part-Time) - Durban

    The IIE Vega, Durban Campus has vacancies for Part-Time Lecturers (UX Design and UX Design Technology) for the 2025 academic year.

    • UXDE6211 (UX Design)
    • UXDE7311 (UX Design)
    • UXTE7311 (UX Design Technology)

    Competencies Required:

    • Excellent communication (written and verbal)
    • Passion for customer service
    • Demonstrated ability to manage work and self proactively
    • Organisational and time management skills
    • Demonstrated ability to form and manage relationships

    Minimum Qualification Requirements:

    Ideal: 

    • Honours or Master’s Degree in Digital Design, Multimedia Design or Interaction Design. 

    Alternatively: 

    • Undergraduate qualification in a relevant design field, and an NQF 8 or higher qualification in Higher Education. OR
    • Honours or Master’s Degree in Information Design or Digital Arts with at least 3 years experience as a UX designer. OR
    • NQF 8 or higher degree in a cognate field with extensive knowledge, experience and a portfolio to demonstrate web and mobile front-end development skills, including Html5, CSS3 and Javascript

    Minimum Work Experience Requirements:

    • ​​At least 2 years industry experience as a digital, UX or Interaction Designer. A solid foundation in web design, and UX design is key. 
    • The candidate is required to have a layered portfolio demonstrating her/his ability to engage with intermediate design challenges and his/her experience and knowledge of the skills listed above.
    • UXTE7311 module - Minimum 3 years industry or teaching experience PLUS portfolio in web design using web coding languages such as Html5 and CSS3 and JavaScript and Design Systems.

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