Student Advisor (Distance) at Varsity College

The IIE's Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE)

The IIE's Varsity College, Online Centre has a vacancy for a Student Advisor (Distance). 

Duties and Responsibilities:

Database Capturing and Integrity

• Ensure all database (interest cards, telephonic enquiries, walk-ins) secured is captured accurately and in full on STASY.
• For leads that are integrated into STASY (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured. 

Consultations

• Ensure all database (interest cards, telephonic enquiries, walk-ins) secured is captured accurately and in full on STASY.
• After the initial telephone call, send all necessary information via email.
• Responds to and consults with, if necessary, all applications not yet consulted with.
• Conducts follow up calls with all enquiries within 5 working days of initial contact. 

Applications

• Secure applications by following the consultation process with all leads and enquiries.
• Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
• Complete required weekly follow up calls to secure applications.
• Achieve set individual application targets as determined by Head: Student Recruitment (Distance).
• Drive applications to accept offer of admission and pay the required pre-registration fee.

Registration Targets

• Achieve individual registration target as determined by Head: Student Recruitment (Distance).

Stakeholder Management and Customer Service

• Internal customer points to note - interaction with his/her team members, interaction with other campus staff outside his/her team, interaction with Campus Senior management and Campus Head.
• Manages relationships in accordance with policies, procedures and legal requirements.
• Ensures and enables clear and open communication between the stakeholders and the brand.
• Conducts regular meetings with stakeholders.

Competencies required:

• Telephone Etiquette
• Advanced Oral & Written Communication
• Interpersonal
• Time Management & Planning
• Willingness to Learn
• Customer Service Focused
• Target driven with an ability to handle pressure

Minimum Education Requirements:

• 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

Minimum Work Experience Requirements:

• Minimum of 2 years Sales Consultant/ Customer Relations Consulting experience.