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Stellenbosch University is recognised as one of the four top research universities in South Africa. It takes pride in the fact that it has one of the country’s highest proportions of postgraduate students of which almost ten percent are international students. The University lies in the picturesque Jonkershoek Valley in the heart of the Western Cape...
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Duties
The role of the student finance client service consultant is to handle all student finance client queries according to the set standards of excellence to ensure a high level of customer satisfaction. The student finance client service consultant also provides administrative support to the senior administrative officers to ensure timely delivery of other services to students and funders.
Providing a professional and welcoming experience for walk-in, telephone, and email enquiries;
Keeping informed about all relevant information pertaining to student fees, undergraduate bursaries, and current student affairs to ensure that accurate information is provided;
Building the reputation and brand of the University by ensuring a positive customer experience;
Adhering to all quality assurance benchmarks and standard operating procedures to ensure an excellent and consistent customer experience;
Meeting the set targets in terms of contacts handled;
Effective handling and escalation of sensitive queries as per the provided guidelines;
Maintaining effective and constructive professional relationships with the University's internal stakeholders to identify trends in customer queries;
Providing administrative assistance to other staff members to ensure that information and documentation reach funders and students in a timely manner;
Troubleshooting, investigating, and resolving complex student queries by proactively interacting with other colleagues and seeking information;
Providing input and suggesting improvements based on the trend of queries addressed in the Centre.
Job Requirements
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