Latest Vacancies at Stellenbosch University

Duties       

• Managing ethics application processes;
• Performing administrative reviews of all ethics applications;
• Providing secretarial support to the Health Research Ethics Committee;
• Managing and reporting on information with regard to ethics applications;
• Supporting researchers with regard to ethics applications;
• Communicating with the research community about research ethics and processes;
• Training researchers in the basic principles of ethical research and application processes;
• Providing input into the development of the policies and guidelines of Stellenbosch University (SU);
• Providing input into the design and implementation of ethics application and review processes in consultation with the Head: Health Research Ethics;
• Representing SU on national and local forums when requested to do so.

Job Requirements

• A Master's degree plus at least one year's relevant experience in a research ethics environment, OR a Bachelor's or Honour's degree plus at least five year's relevant experience in a 
• research ethics environment;
• Formal training in applied research ethics and/or ethics review administration;
• A high level of computer literacy (word processing, spreadsheets and email) and previous administrative experience;
• Excellent writing skills, and the ability to work accurately and with attention to detail;
• The ability to work under pressure, use own initiative and meet deadlines;
• The ability to work both independently/unsupervised and as part of a small dedicated team in a broader organisational setting;
• Excellent interpersonal and communication skills;
• A flexible and professional approach to work and a willingness to learn new skills.

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Duties

The incumbent for this permanent nGAP (The New Generation of Academics Programme) position will be required to engage in the teaching and learning activities of the Department of Old and 

New Testament, 
conduct discipline-related research, and participate, in consultation with the Head of the Department, in limited social impact and administrative activities. The incumbent's duties will also 
involve:

• Developing and assessing teaching and learning materials;
• Completing the PhD in the minimum time (three years);
• Supervising and co-supervising BDiv and PGDip projects.

Job Requirements

• A South African citizen who meets the nGAP appointment requirements as per the departmental EE targets;
• A Master's degree (NQF 9) in New Testament or cognate area passed with an average of at least 70%;
• Three year qualification on level NQF 7 in Greek;
• Experience as a tutor;
• Registration or intention to register for a PhD to complete it within four years.

Recommendation

• Registered for a PhD.

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Duties  

The role of the student finance client service consultant is to handle all student finance client queries according to the set standards of excellence to ensure a high level of customer satisfaction. The student finance client service consultant also provides administrative support to the senior administrative officers to ensure timely delivery of other services to students and funders. 

Providing a professional and welcoming experience for walk-in, telephone, and email enquiries;
Keeping informed about all relevant information pertaining to student fees, undergraduate bursaries, and current student affairs to ensure that accurate information is provided;
Building the reputation and brand of the University by ensuring a positive customer experience;
Adhering to all quality assurance benchmarks and standard operating procedures to ensure an excellent and consistent customer experience;
Meeting the set targets in terms of contacts handled;
Effective handling and escalation of sensitive queries as per the provided guidelines;
Maintaining effective and constructive professional relationships with the University's internal stakeholders to identify trends in customer queries;
Providing administrative assistance to other staff members to ensure that information and documentation reach funders and students in a timely manner;
Troubleshooting, investigating, and resolving complex student queries by proactively interacting with other colleagues and seeking information;
Providing input and suggesting improvements based on the trend of queries addressed in the Centre. 

Job Requirements      

• A relevant post-school qualification, such as a national certificate or diploma in administration or office management;
• Excellent and professional verbal and written communication skills in English and Afrikaans; OR
• Excellent and professional written and verbal communication skills in English as well as verbal skills in anther official South African language;
• At least one year's client service experience in a service delivery call centre environment (not marketing or sales);
• Excellent customer service skills (including questioning/clarifying, probing, listening, and building good relationships);
• Knowledge and understanding of the customer engagement needs of students and their parents;
• The ability to effectively handle calls, emails, webchats, social media posts, and walk-in clients with professionalism, accuracy, and empathy;
• Strong focus on quality;
• Excellent teamwork ability;
• The ability to function independently and meet the daily set targets;
• The ability to work effectively under pressure and keep to strict deadlines;
• Flexibility and the ability to adapt quickly to changing priorities;
• Excellent interpersonal and relation-building skills;
• The ability to work with challenging customers and resolve conflict;
• A high level of computer literacy;
• Willingness and availability to work outside normal office hours on own initiative if operationally required.

Recommendation

• Experience in or working knowledge of the financial aid environment.