Supervision & Contracts Manager at Broll

Job Description

POSITION PURPOSE

• Accountable for end-to-end governance, delivery, commercial control, and continuous improvement of the Artscape Theatre Centre and Décor Studio cleaning contract over the 36-month term.
• Ensure compliance with Artscape’s scope, SABS/SANS and OHS Act requirements, mandatory certifications (ISO/IICRC/CRI), and event-driven service windows (evenings/weekends), delivering an “always-neat” front-of-house and back-of-house standard.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective performance of assigned contract management functions.
• Translate Artscape’s specifications and frequency schedules into executable work plans by zone/surface; maintain a live Contract Management Plan (scope register, service schedules, risk register, change log, communication plan).
• Plan rosters and resources to match show calendars; ensure no service gaps at day-to-afternoon changeovers; guarantee rapid turnarounds between performances.
• Enforce safe methods in public areas; ensure correct signage, SABS-compliant equipment, and OHS Act compliance; maintain MSDS, method statements, equipment registers, and PAT/maintenance records.
• Manage hygiene assets, machinery uptime, consumable controls, and environmental stewardship; select products/methods that protect surfaces and warranties.
• Oversee specialist sub-contractors (window cycles, external paving cleans, carpet restoration) to warranty standards; verify completion and quality outcomes.

Assumes responsibility for establishing and maintaining effective communication, coordination, and working relationships with Company personnel, management, client, and service providers.

• Chair weekly operations reviews; attend monthly client performance meetings; conduct regular after-hours site visits; maintain documented supervisory audits.
• Maintain a complaints register; ensure checks daily, response within 24 hours and resolution within 48 hours; log all outcomes with the client representative.
• Submit monthly reports including environmental performance, H&S, quality/SLA and workforce metrics.

Assumes responsibility for maintaining courteous, professional relations with clients and the general public.

• Act as single point of accountability; ensure front-of-house readiness for opening nights and events; coordinate with FOH teams to minimize disruption.

Assumes responsibility for related duties as required or assigned.

• Ensure provision and upkeep of all required equipment, SABS-approved chemicals, uniforms, and staffing as mandated; arrange additional resources for special functions as required.
• Maintain contract documentation, version control, and audit trails; support tender/contractual obligations and change control in line with Artscape instructions.

PERFORMANCE MEASUREMENTS

• Readiness & Quality: % of venues signed show-ready pre-doors; audit scores by zone/surface; adherence to schedules and frequencies.
• Service Continuity: No coverage gaps at shift change; on-time venue resets between shows.
• H&S/Compliance: Zero reportable incidents; full OHS Act and SABS equipment compliance; current MSDS/method statements.
• Client Engagement: Monthly meetings held; after-hours inspections recorded; complaints closed within 48 hours.
• Environmental & Asset Care: Use of environmentally sensitive products; no surface damage; warranty- compliant methods.

EDUCATION/CERTIFICATION:

• Diploma/degree in facilities/operations/business management (or equivalent experience).
• Beneficial: iso 9001 exposure; iicrc/cri awareness for carpet care; ohs training.

REQUIRED KNOWLEDGE:

• Artscape scope, frequency standards, and event-driven service windows; sabs/sans equipment standards; ohs act 85 of 1993 requirements; complaints register and reporting expectations.

EXPERIENCE REQUIRED:

• 5–8+ years’ contract management in soft services for high-footfall venues (theatres, airports, convention centres, stadia, hospitals or similar).
• Demonstrable sub-contractor oversight and event-schedule roster planning.

SKILLS/ABILITIES:

• Client stewardship; data-driven performance management; risk and change control.
• Leadership of multi-shift teams; strong written reporting and dashboarding.
• Ability to work evenings/weekends and conduct after-hours site visits as required.

Closing Date 29 August 2025