Supervisor (Customer Care) at eThekwini Municipality

Job Purpose    

• To ensure that customers seeking assistance at the walk-in centre are treated and attended to in accordance with the Batho Pele principles.

Key Responsibility Areas    

• Responsible for overall supervision of designated customer care centre.
• Ensure that various services ,in respect of applications, requests and submissions, complaints and queries handling service, referrals, feedback to customers and general information are provided efficiently.
• Ensure that the centre functions in accordance with the principles of Batho Pele and that the customer is assisted to gain access to all services provided by the Municipality.
• Responsible for ensuring that the the centre is adequately staffed at all times.
• Ensures safe keeping of all assets and equipment.
• Supervise subordinate staff in accordance with approved principles and practices.
• Assist the Senior Customer Care in respect of the preparation of departmental budgets, attendance at meetings and liaison with staff from other departments in the resolution of problems/queries raised by Customers.
• Must be physically capable of carrying out the duties of the post

Essential Requirements    

• Matric/Grade 12 plus relevant certificate accredited by SAQA.
• Valid motor vehicle drivers license (Code B).
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements    

• Relevant 3 year tertiary qualification, i.e. National Diploma or Degree.
• 3 years supervisory experience in a customer services environment.