Supervisor - Processing Operations at South African Reserve Bank

Job Description

The successful candidate will be responsible for the following key performance areas: 

• Supervise the team’s administrative processes and ensure accurate and complete record-keeping. 
• Supervise quality, facilitate the delivery of the section-specific outputs and optimise and manage the section’s resources, including banknote processing machines and people.
• Ensure that both the supervisor and note processors adhere to controls, established practices, processes, rules and regulations, and comply with standards, policies and other guidelines. 
• Supervise and review team members’ work to ensure the accuracy and completeness of information integrated through the National Cash Management Solution. 
• Diagnose problems and select or adapt routines to resolve them within a defined context.
• Engage with internal stakeholders and communicate in a coherent and convincing manner.
• Stay abreast of developments in the cash environment and ensure that both the supervisor and team members apply relevant developments.
• Propose and implement refinements and continual improvements to systems, tools, methods and processes within the area of responsibility.
• Plan work for the supervisor and banknote processors, exercising discretion in defining and prioritising the team’s work.
• Evaluate own performance against established criteria and identify and address task-specific learning needs.
• Take responsibility for managing the performance and development of the team.

Qualifications

To be considered for this position, candidates must have: 

• a National Diploma in Business Management (NQF 6) or an equivalent qualification; and
• three to five years’ experience in a cash-handling environment, including at least one year of supervisory experience.