Support Consultant: Student Management System - Midrand at Adapt IT Holdings

Job description

Support Consultant Student Management System primarily supporting TVET Colleges. They will provide support to clients on the functionality of the ITS Integrator suite of products. The incumbent is responsible for the for logging, investigation, and resolution of queries from the clients, to fulfill the contractual obligation to the clients as laid out in the SLA (Service Level agreement).

Benefits

Minimum qualification experience required

• Matric relevant qualification i.e., a Degree or Diploma
• Business Analysis/Testing Certificate will be an advantage
• 7 years of experience using ITS Integrator on the related subsystem
• Proficient in MS Excel, MS Word and PowerPoint
• Knowledge of Visio and MS Projects will be an advantage
• Knowledge of Student Finance system and/or HR/Payroll system will be advantageous.

Core competencies knowledge

• Intermediate business process knowledge
• Intermediate understanding of business principles
• Intermediate knowledge of statutory legislation
• Identify opportunities to sell systems and services to existing clients
• Intermediate knowledge of the sector
• Intermediate knowledge of the ERP systems function
• Intermediate knowledge of different modules in the various suite of products
• Continuous development of knowledge of software systems within scope of control.
• Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

Skills

• Ability to perform medium to complex investigations
• Design & analysis skills
• Research skills
• Mentoring and coaching skills
• Conduct Training and Consulting
• Ability to grasp business practices and recommend alternative solutions
• Intermediate problem-solving ability
• Ability to create, compose and edit written materials
• Agile and adaptable
• Communication skills
• Proficient written and verbal English communication skills
• Proficient presentation and report writing skills
• Proficient negotiation skills
• Interpersonal skills
• Ability to communicate with high-profile clients
• Excellent presentation skills
• Ability to compose and edit written materials

System Knowledge

• Have Advanced knowledge of:
• Student Application Wizard
• ITS SMS Interface
• Student Applications
• Student Registration
• Student iEnabler
• Study Records
• Academic structure
• Student Graduation Management
• TVETMIS / HEMIS
• Student Short Courses – where applicable

Competent and advanced beginner 

• Celcat Interface – where applicable
• Distance Education – where applicable
• Student Enquiry
• Student Timetabling
• Novice in:
• Academic Contract
• IVR