Surveillance Monitoring Officer at Sun International

The protection of all company assets both internally and externally, and the gathering of information through the necessary channels and reporting on same to their management, while maintaining high standards of efficiency and security in accordance with the policies and procedures of the company.

Education

• Matric Grade 12 with Maths literacy and English fluency
• Gaming licence
• PSIRA C grade certificate
• Basics surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering)

Experience

• 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage
• Experience using surveillance /equipment an advantage
• Understanding of EGS, investigating.

Skills and Knowledge

• No previous criminal record (not including traffic related offences)
• Ability to work shifts that meet operational requirements
• Ability to focus on a specific task for long periods of time
• Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
• An ability to pick up simple changes in colour or movement
• Quick recognition of essential details and the ability to home in on relevant points or characteristics.
• Level and consistency of sustained concentration - prolonged attention span.
• Distinguishing between incident criteria and background noise.
• Sensitivity to deviations from standard.
• Ability to remain focussed over time and maintain attention to detail.
• Speed of review ability.
• An ability to review visual screens efficiently and to pick up both detail and the broader context.
• Human Vigilance / the ability to be vigilant for sustained periods of time
• Work according to strict procedures and policies.
• Must be willing to work irregular hours as per business requirements.

Key Performance Areas

• To comply with and adhere to the Company / Surveillance procedures / policies / ICS; Liase with surveillance staff and peruse the various files / documents / ledgers / computer files / Surveillance records to bring themselves up to date with regards to crime trends / incidents; Assist their management in ensuring maximum protection of Company / staff / customers property as well as the Companies interests in terms of the applicable laws and other statutes pertaining to operations in accordance with corporate goals and corporate security policy; Develop an awareness of crime prevention / detection / observation and to ensure that Company rules / regulations/ criminal statutory laws are enforced and adhered to by all persons concerned; Strictly adhere to all gaming procedures as per Surveillance and gaming ICS for the Limpopo Gambling Bord

• Camera Room Operations: In conjunction with their Supervisor plan / organise / co-ordinate / control / execute the camera room operations to ensure the efficient discharge of daily duties and ensure the smooth running of the operation; In conjunction with their management execute / monitor / analyse procedures / systems and implement preventative measures to minimise losses and increase profitability; Monitor all areas / activities as specified by legislation / ICS.

• Equipment & Systems: To immediately report defective CCTV equipment to the proper persons and record the faults as per procedure / ICS; Ensure the safe keeping of all Surveillance equipment / assets.

• Investigations & Reporting: With the knowledge of their Management investigate all acts of alleged dishonesty / injury / breach of conduct / losses / malicious damage / assault / gaming related incidents and all other acts or complaints, and report on these as per the relevant procedure / ICS.

• Other Duties: Additional and irregular working hours over and above the normal working hours may have to be practiced as prescribed by Management, and based on operational requirements.