Jobs at Sun International

Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet/conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.

Education

• Grade 12 or equivalent national qualification at NQF level 4 in food and beverage service
• 3 year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

• 3-4 years in the Food and Beverage industry including experience in banqueting, in-room dining, and/or restaurant operations.
• Food and Beverage experience in a Casino environment would be an advantage

Skills and Knowledge
Technical competencies

• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality Beverage Knowledge ?? Wine, Barrister
• Team Planning
• Operational Management
• Product Development
• Stock Control
• Intermediate Computer Skills
• Micros / Opera is preferred

Core behavioural competencies

• Problem solving
• Implementing and co-ordinating resources
• Assessing and evaluating information
• Planning
• Decision-making skills
• Developing relationships
• Analytical thinking
• Results orientation

Shift Supervision
Key Performance Areas:

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet, Cash-ups at the end of the shift

Food & Beverage Product Offering

• Monitor service offering / products and pricing within F&B outlets on the casino floor
• Make recommendations of improvements to the product and service offering
• Compile and co-ordinate the food and beverage promotional calendar for the outlet
• Monitor customer service standards in the outlet and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the outlet
• Monitor the use and storage of operating equipment
• Monitor stock control and operating equipment control processes, investigate variances / discrepancies and take necessary action to correct

Conferencing Product

• Liaises with clients
• Attends pre-conference meetings
• Provides client with relevant solutions / options for conferencing
• Conduct QA to ensure set-up is in line with client requirements
• Is present at functions to ensure execution is in line with client requirements
• Manages staff appearance and floor appearance/ functioning of equipment and systems
• Control and management of stock and operating equipment as per SOP
• Liaises with Technical to ensure maintenance schedule plan is adhered to
• Monitors and reports on functions
• Conducts post-mortem on events and makes recommendations for improvements
• Provides ideas and solutions that are innovative and in line with industry trends

People Supervision

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
• Onboarding of new staff members

Financial Control

• Authorise spend in line with budget
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet

Delivered Customer Experience

• Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
• Handle and resolve any quest special requests, queries or complaints
• Shift hand over ensures that staff can provide customers with relevant service
• Understand, record and implement special requirements for return guests and VIPs

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• Responsible to provide exceptional, personalized luggage, transport and customer service to guests on arrival and throughout their stay in the hotel. To ensure that their stay is memorable.

Education

• Grade 12

Experience

• Experience in a customer service environment is a requirement
• Valid Driver??s License
• PDP

Skills and Knowledge

• Dealing with Customers
• Problem solving abilities
• Teamwork
• Friendly, presentable individual
• Emotionally mature and able to work under pressure
• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Consistent application of all relevant procedures
• Verbal and Written Communication skills in English
• Basic PC skills
• Knowledge or experience of Johannesburg CBD and surrounding areas will be an advantage
• Able to read directions and maps
• Make use of a GPS device
• Good driving skills

Key Performance Areas

Prepared Work Environment

• Identify issues with regards the workstation appearance/ functioning of equipment and systems
• Conduct inspections of vehicles and identify any issues to be addressed
• Check overall cleanliness of vehicles, parking areas and general porte cochere area
• Check fuel levels and ensure cars are ready to transport guests
• Review the arrivals- and VIP lists daily and understands special requirements
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary
• Co-ordinate the renewal of vehicle licenses when necessary
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities
• Wear uniform as issued

Transporting Services

• Co-ordinate and park vehicles of visiting guests and residents
• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
• Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
• Transport guests safely to any destination in accordance with hotel policies and rules.
• Plan routes to destination
• Log transport to external destinations and file necessary documentation
• Raise charges where required
• May be required to collect and deliver other items as requested by management
• Perform guest transfers as per transport request and in line with SOP
• Transport goods as and when required
• Work shifts as and when required

Delivered Luggage Services

• Collect guest luggage and equipment on arrival and take through to front desk
• Tag baggage items and return the identification slips to guests.
• Escort guests to their room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities (Room Induction)
• Delivers faxes, messages, packages and flowers to guest??s rooms and other offices.
• Collect, tag and deliver group luggage.
• Assist guests with long term luggage storage requests by safely storing and providing ticketing for guest coats and personal items.
• Update and file any luggage documentation
• Transport departing guests?? luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Perform porter??s duties in line with SOP

Customer Engagement

• Be present at the porte cochere and maintain proper decorum at all times.
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Escort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotions
• Assist with answering the telephone at the concierge desk and porte cochere
• Be friendly to all guests (internal and external alike)

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The protection of all company assets both internally and externally, and the gathering of information through the necessary channels and reporting on same to their management, while maintaining high standards of efficiency and security in accordance with the policies and procedures of the company.

Education

• Matric Grade 12 with Maths literacy and English fluency
• Gaming licence
• PSIRA C grade certificate
• Basics surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering)

Experience

• 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage
• Experience using surveillance /equipment an advantage
• Understanding of EGS, investigating.

Skills and Knowledge

• No previous criminal record (not including traffic related offences)
• Ability to work shifts that meet operational requirements
• Ability to focus on a specific task for long periods of time
• Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
• An ability to pick up simple changes in colour or movement
• Quick recognition of essential details and the ability to home in on relevant points or characteristics.
• Level and consistency of sustained concentration - prolonged attention span.
• Distinguishing between incident criteria and background noise.
• Sensitivity to deviations from standard.
• Ability to remain focussed over time and maintain attention to detail.
• Speed of review ability.
• An ability to review visual screens efficiently and to pick up both detail and the broader context.
• Human Vigilance / the ability to be vigilant for sustained periods of time
• Work according to strict procedures and policies.
• Must be willing to work irregular hours as per business requirements.

Key Performance Areas

• To comply with and adhere to the Company / Surveillance procedures / policies / ICS; Liase with surveillance staff and peruse the various files / documents / ledgers / computer files / Surveillance records to bring themselves up to date with regards to crime trends / incidents; Assist their management in ensuring maximum protection of Company / staff / customers property as well as the Companies interests in terms of the applicable laws and other statutes pertaining to operations in accordance with corporate goals and corporate security policy; Develop an awareness of crime prevention / detection / observation and to ensure that Company rules / regulations/ criminal statutory laws are enforced and adhered to by all persons concerned; Strictly adhere to all gaming procedures as per Surveillance and gaming ICS for the Limpopo Gambling Bord

• Camera Room Operations: In conjunction with their Supervisor plan / organise / co-ordinate / control / execute the camera room operations to ensure the efficient discharge of daily duties and ensure the smooth running of the operation; In conjunction with their management execute / monitor / analyse procedures / systems and implement preventative measures to minimise losses and increase profitability; Monitor all areas / activities as specified by legislation / ICS.

• Equipment & Systems: To immediately report defective CCTV equipment to the proper persons and record the faults as per procedure / ICS; Ensure the safe keeping of all Surveillance equipment / assets.

• Investigations & Reporting: With the knowledge of their Management investigate all acts of alleged dishonesty / injury / breach of conduct / losses / malicious damage / assault / gaming related incidents and all other acts or complaints, and report on these as per the relevant procedure / ICS.

• Other Duties: Additional and irregular working hours over and above the normal working hours may have to be practiced as prescribed by Management, and based on operational requirements.

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• Responsible to collect and count the day??s revenue accurately, in line with internal company standards and gaming regulations.

Education

• Grade 12 with Maths Literacy

Experience

• Previous experience in a cashiering/count role would be an advantage

Skills and Knowledge

• Problem Solving
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Honesty in the handling of cash
• English verbal communication skills
• Numerical skills (calculations)
• Cash knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Count equipment usage and maintenance
• Count administration
• Count procedures
• Basic computer skills

Key Performance Areas
Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for the count
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects

Counted Gaming Revenue

• Clear slot machines
• Conduct the count for the day
• Capture data accurately into the system
• Report on any suspicious / fraudulent notes
• Substantiate and report on any variances or discrepancies
• Secure and transport float as required

Problem Solving

• Takes initiative in making decisions which are made within well-defined procedures and limits of authority
• Considers all the facts, options and possible outcomes prior to making decisions
• Thinks within detailed standard practices and instructions with available assistance if support is required

Accountability

• Takes ownership of tasks.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes relative to VIP punters.
• Refers problems falling outside parameters to the team leader/manager for resolution.