Driver at Sun International

• Responsible to provide exceptional, personalized luggage, transport and customer service to guests on arrival and throughout their stay in the hotel. To ensure that their stay is memorable.

Education

• Grade 12

Experience

• Experience in a customer service environment is a requirement
• Valid Driver??s License
• PDP

Skills and Knowledge

• Dealing with Customers
• Problem solving abilities
• Teamwork
• Friendly, presentable individual
• Emotionally mature and able to work under pressure
• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Consistent application of all relevant procedures
• Verbal and Written Communication skills in English
• Basic PC skills
• Knowledge or experience of Johannesburg CBD and surrounding areas will be an advantage
• Able to read directions and maps
• Make use of a GPS device
• Good driving skills

Key Performance Areas

Prepared Work Environment

• Identify issues with regards the workstation appearance/ functioning of equipment and systems
• Conduct inspections of vehicles and identify any issues to be addressed
• Check overall cleanliness of vehicles, parking areas and general porte cochere area
• Check fuel levels and ensure cars are ready to transport guests
• Review the arrivals- and VIP lists daily and understands special requirements
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary
• Co-ordinate the renewal of vehicle licenses when necessary
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities
• Wear uniform as issued

Transporting Services

• Co-ordinate and park vehicles of visiting guests and residents
• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
• Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
• Transport guests safely to any destination in accordance with hotel policies and rules.
• Plan routes to destination
• Log transport to external destinations and file necessary documentation
• Raise charges where required
• May be required to collect and deliver other items as requested by management
• Perform guest transfers as per transport request and in line with SOP
• Transport goods as and when required
• Work shifts as and when required

Delivered Luggage Services

• Collect guest luggage and equipment on arrival and take through to front desk
• Tag baggage items and return the identification slips to guests.
• Escort guests to their room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities (Room Induction)
• Delivers faxes, messages, packages and flowers to guest??s rooms and other offices.
• Collect, tag and deliver group luggage.
• Assist guests with long term luggage storage requests by safely storing and providing ticketing for guest coats and personal items.
• Update and file any luggage documentation
• Transport departing guests?? luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Perform porter??s duties in line with SOP

Customer Engagement

• Be present at the porte cochere and maintain proper decorum at all times.
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Escort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotions
• Assist with answering the telephone at the concierge desk and porte cochere
• Be friendly to all guests (internal and external alike)