Switch/Receptionist Operator at Border Management Authority

Description

Provide office support services in order to ensure efficiency,  effectiveness and to enhance the BMA customer service experience 

• Receive, direct and relay telephone and BMA generic emails
• Direct internal and external members to the appropriate office and staff members
• Greet, assist and/ or direct guests, students, visitors and the general public
• Advice clients on relevant matters based on their requests
• Pick up and deliver the mail
• Open and date stamp all general correspondence, record all enquiries from the BMA email and landline.
• Maintain the general filing system and file all correspondence
•  Assist in the planning, preparation of meeting, conferences and conference telephone calls
• Maintain an adequate inventory of office supplies
• Register the received documents for collection by registry or officials
• Transfer or convey messages to internal officials through emails
• Respond to public inquiries visiting the office
• Provide relevant information as required
• Provide secretarial support

Perform clerical duties in order to maintain office administration

• Develop and maintain a current and accurate filing system
• Assist with the filing and record keeping for all incoming and outgoing documents
• Coordinate the repair and maintenance of office equipment
• Keep a well organised administration system
• Liaise with corporate services with regard to all matters pertaining to the administrative functioning of the office
• Provide high level administrative support to the BMA,

Requirements

• Grade 12 at NQF 4 as recognised by SAQA
• No experience is required