Switchboard Operator (3 Months Fixed Term Contract) at Tsebo Solution

• Tsebo Facilities Solutions is looking for a Switchboard Operator to provide a professional, efficient, and reliable switchboard service by managing incoming and outgoing communications, ensuring accurate call routing, and delivering a positive first point of contact experience for all internal and external stakeholders.

Duties & Responsibilities    
Incoming Calls Management

• Answer all incoming calls promptly and professionally
• Greet callers using the approved switchboard script
• Provide accurate and relevant hospital information
• Transfer calls to the correct extensions without delay
• Take clear and detailed messages when required and relay them promptly

 Emergency Call Handling

• Initiate emergency calls as required by hospital protocols
• Maintain accurate records of all emergency calls

Customer Service

• Ensure a positive experience for all callers through professional interaction
• Handle high call volumes calmly and efficiently
• Maintain confidentiality and professionalism at all times

Operational Compliance

• Adhere to TFS House Rules and all SHEQ requirements (ISO 9001, ISO 14001 & ISO 18001)
• Follow all organisational procedures and communication protocols

Skills and Competencies    

• Basic computer literacy (MS Word and Excel)
• Switchboard/telephony systems operation
• Strong telephone etiquette
• Clear, well-spoken communication skills
• Ability to multitask and manage multiple calls efficiently
• Good attention to detail and organisational skills

Qualifications    
Minimum Requirements:

• Grade 12

Advantageous:

• Secretarial or Telephonist Certificate/Diploma

Experience:

• 1–2 years in a similar role Customer service experience Experience operating a busy electronic switchboard

Deadline:17th June,2026