Switchboard Operator at Gauteng Department of Health

Requirements :

• Grade 12 certificate and Knowledge of administrative and clerical procedures. Understanding and knowledge of Public Service Regulations, good customer etiquette, listening skills, writing skills, good communication, interpersonal skills and understanding the importance of telephone Etiquette. Basic knowledge of problem solving and analysis.
• Accountability and ethical conduct. Ability to communicate in English verbally and in writing. Computer literacy skills in Ms Word, Ms Excel, internet and emails. Ability to cope under pressure. Client orientation and customer focus.

Duties :

• The successful candidate will manage and operate switchboard promptly by answering incoming and handling ongoing calls. Handle internal and external enquiries.
• Must upkeep the office and filling system and records up to date. Ensuring that customers are referred promptly and correctly to relevant stakeholders. Taking down messages administering the correct distribution thereof. Supplying basic information to customers regarding the Departments services. Keep reception area clean and tidy.
• Receive guests and/or visitors and direct them to the relevant office/s. Update and distribute the internal telephone directory and keeping a database of other important contact numbers for easy access and retrieval. Compile monthly report and submit to the manager. Record keeping of all documents copied/ printed in all registers.
• Responsible for reporting any faults on the telephone system and photocopier machine and liaising with the ICT department in this regard. Utilize the telephone management system to monitor telephone accounts, including printing of reports and verifying information and submit to the manager. Ensure that all telecommunication accounts are up to date. Perform any other delegated work given by the supervisor in accordance with various requirements of the unit.

Closing Date : 07-04-2026