Switchboard Operator - Isipingo at Joint Medical Holdings

PURPOSE OF POSITION

• To operate switchboard to receive calls and pass them on to the correct person or department. 

KEY PERFORMANCE AREAS

• To answer incoming, internal and designate outgoing calls in a professional and pleasant manner.
• Liaise and communicate with doctors, executive personnel, public and colleagues.
• Be able to designate complaints to relevant channels.
• Keep abreast with all relevant information and contingency plans.
• Update hospital telephone lists and relevant telephone numbers.
• To answer calls within 3 rings.
• Operating busy switchboard.
• Facilitate telephone calls in and out of the department.
• Log calls for hospital staff and patients.
• Log calls for faulty lines and switchboard.
• Knowledge of health and safety rules and emergency evacuation procedures.
• Assist with reception duties when required.

COMPETENCIES (The following will be advantageous)

MINIMUM REQUIREMENTS

(Educational Qualifications & Experience)

• Must have grade 12
• Preferably have computer experience
• Hospital admin experience will be advantageous
• Ability to deal with members of the public.
• The ideal candidate must have the willingness to assume job ownership, work independently and apply principles of continuous improvement.
• Must be prepared to work shifts and Public Holidays.