Switchboard Operator/Receptionist at TFG (The Foschini Group)

Key Responsibilities:

• Welcoming of visitors in a professional and courteous manner
• Informing the host of the visitor’s arrival
• Signing in of visitors, according to the Company procedure
• Manage queries as they arise in a professional manner, striving for a positive resolution.
• Answer, transfer and execute switchboard calls correctly in a timeous and professional manner.
• Providing an “ultimate” service experience to both internal and external customers
• Updating of relevant IT systems with customer complaints, compliments, and queries
• Administration, as and when required.
• Always represent the TFG image and values

Qualifications and Experience:

• Have a Matric certificate.
• Minimum of 2 year’s relevant working experience in switchboard and reception

Skills:

• Be PC literate, with Basic Excel knowledge.
• Excellent communication skills, both written and verbal
• Passionate about customer service 
• Have good interpersonal skills.
• Accuracy and attention to detail
• Ability to manage conflict effectively.

Behaviours:

• Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges.
• Adhering to Standards - Ensures quality and compliance in the delivery of their work.
• Meeting Customer Expectations - Consistently delivers exceptional customer service.
• Planning & Organising - Uses a structured approach to effectively manage tasks. 
• Presenting & Communication - Articulates ideas clearly to different audiences.