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  • Posted: Mar 7, 2024
    Deadline: Not specified
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    TFG (The Foschini Group) is a South African fashion lifestyle retailer & comprises of 22 fashion forward brands. Our range includes some of the leading fashion, home wear, sportswear, cellular and jewellery brands in the country, as well as a host of innovative financial services. TFG comprises of the following 22 exciting retail brands; @home, @homelivi...
    Read more about this company

     

    Fashion Consultant (108HR) Foschini Bethal - Brakpan (Gauteng)

    Responsibilities:  

    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

    Qualifications: 

    • Grade 12 (Matric) 

    Skills:  

    • Passionate about people is a must. 
    • Target driven and experience focused. 
    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

    go to method of application »

    Omni Merchant - Foschini

    Responsibilities:

    • Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
    • Liaises with relevant internal parties to ensure product content requirements and deadlines are met
    • Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, images & websites taxonomy)
    • Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
    • Liaises with the Omni photo studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
    • Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
    • Drives research & recommendations on more innovative ways of operating
    • Proposes practical solutions to challenges faced within projects
    • Aligns all online content with the marketing campaign / calendar for the brand to create a great online shopping experience
    • Effectively co-ordinates and executes the roll-out of all relevant campaigns and promotions (including product catalogue updates such as widgets & taxonomy changes as well as customer emails)
    • Provides on-going communication of all upcoming promotions & marketing campaigns to relevant stakeholders
    • Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
    • Maintains high levels of internal service
    • Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
    • Ensures customer service tickets are actively managed and resolved timeously
    • Continuously seeks ways of improving levels of service
    • Ensures the brand image / identity is maintained during all interactions with internal & external customers
    • Offers alternate solutions to challenges faced when assisting customer services teams
    • Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
    • Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds.
    • On-going effective communication with all relevant stakeholders
    • Timeous report back on all projects undertaken
    • Display an organised and systemic way of working
    • Effective time management
    • Generates & distributes key reports

    Qualifications and Experience:

    • Business degree or related diploma
    • 1-2 years working experience in eCommerce retail
    • Desire to develop a career in omni-channel retail or ecommerce

    Skills:

    • High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
    • Computer literacy and some experience of website CMS, POS and planning systems
    • Comfortable with the use of and ability to learn new digital technologies
    • Ability to understand web analytics, tracking and reporting
    • Strong potential for business acumen and merchant thinking
    • Good organizational and interpersonal skills
    • Excellent communication and negotiation skills
    • Comfortable with the use of and ability to learn new digital technologies
    • Ability to understand web analytics, tracking and reporting

    Behaviours:

    • effectively considers the diverse needs of various stakeholders
    • applies market and business insights in order to drive organisational objectives
    • conveys information and communicates ideas in a clear, concise and impactful manner
    • understands, anticipates, and meets the needs and expectations of customers
    • takes accountability and ensures others are held to account on agreed upon performance targets
    • interprets and simplifies complex and contradictory information when resolving organisational problems
    • develops plans and prioritises initiatives that align to the organisational goals and objectives
    • leverages new technology to enhance productivity, improve problem solving, and support business growth

    go to method of application »

    Intern Fit Model (12-month Contract)

    JOB DESCRIPTION

    As a Fit Model, you will play a crucial role in our operations by trying on various ladieswear items and providing valuable feedback on quality, fit, and comfort. Your insights will significantly contribute to ensuring our customers receive garments that fit impeccably.

    Here's what we're looking for in our ideal candidate:

    • Comfortably fitting into a Foschini size 10/Small and a size 34B Foschini bra.

    Specific measurements, including 

    • Bust: 89cm (34B), 
    • Under Bust: 76cm (34B), 
    • Waist: 71cm, 
    • Top Hip: 88.5cm, 
    • Hip at widest: 102cm, 
    • Bicep: 30cm, 
    • Thigh: 60cm, 
    • Inleg: 78cm, 
    • Height: 164cm.

    To be successful in this role, you should possess:

    • Demonstrate proficiency in providing detailed feedback during Fit Sessions.
    • Collaborate effectively with our Garment Technologist and Buyer to achieve the ideal fit, movement, and feel for each garment.
    • Strong administration skills and a proactive attitude.
    • A Grade 12 qualification and a relevant qualification in Fashion.
    • Excellent communication skills, multitasking abilities, and a genuine passion for the fashion industry.
    • Proficiency in MS Office applications.
    • A strong work ethic, a sense of urgency, and punctuality.

    go to method of application »

    Fashion Consultant (108) Foschini (Lydenburg) Nelspruit

    Responsibilities:  

    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times.

    Qualifications: 

    • Grade 12 (Matric) 

    Skills:  

    • Passionate about people is a must. 
    • Target driven and experience focused. 
    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

    go to method of application »

    Switchboard Operator/Receptionist

    Key Responsibilities:

    • Welcoming of visitors in a professional and courteous manner
    • Informing the host of the visitor’s arrival
    • Signing in of visitors, according to the Company procedure
    • Manage queries as they arise in a professional manner, striving for a positive resolution.
    • Answer, transfer and execute switchboard calls correctly in a timeous and professional manner.
    • Providing an “ultimate” service experience to both internal and external customers
    • Updating of relevant IT systems with customer complaints, compliments, and queries
    • Administration, as and when required.
    • Always represent the TFG image and values

    Qualifications and Experience:

    • Have a Matric certificate.
    • Minimum of 2 year’s relevant working experience in switchboard and reception

    Skills:

    • Be PC literate, with Basic Excel knowledge.
    • Excellent communication skills, both written and verbal
    • Passionate about customer service 
    • Have good interpersonal skills.
    • Accuracy and attention to detail
    • Ability to manage conflict effectively.

    Behaviours:

    • Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges.
    • Adhering to Standards - Ensures quality and compliance in the delivery of their work.
    • Meeting Customer Expectations - Consistently delivers exceptional customer service.
    • Planning & Organising - Uses a structured approach to effectively manage tasks. 
    • Presenting & Communication - Articulates ideas clearly to different audiences.

    go to method of application »

    Operations Process Administrator - TFG Sports Division - (3 Month Contract)

    Key Responsibilities:

    • Publish KPI reporting information where it is not automatically delivered
    • Coordinate along with other team members the capturing, assignment and monitoring of resolutions and closures of customer complaints using the CSM system
    • Analyse and report on information obtained from the company’s Customer Experience program
    • Together with other team members, coordinate the maintenance of branch & Field information across various stakeholders & systems e.g. BCMS; Key holders; contact details;
    • Facilitate non-merchandise administration order/payment processes for Gift Cards; Rentokil etc - those not covered by Group services
    • Together with other team members, coordinate the ordering for New Store Opening/Enlargement (stationery, hangers, EAS)
    • Support incident reporting process; initiate response activities with correct stakeholders; submit insurance claim details.
    • Compile, Vet, publish & or disseminate communication and instructions to Field & Stores as   required, inclusive of follow up / reporting on instructions given to stores and Field
    • Maintain structure data base on the company’s communication platform (Yoobic) (User profile creation, password resets, etc.).  This will include weekly coms calls with the service provider to improve / maintain service levels / discuss new ideas that could benefit the Division or Group   
    • Communication device (Tablets) support to stores - liaison with store support regarding replacements, new stores devices, additional data requirements, insurance claims for lost /stolen tablets
    • Compile, design and communicate Campaigns / internal competitions. This will include reporting on progress as well as the collating of the information for the payment of the prizes / Incentives
    • With other team members, coordinate the maintenance of the Group Store Development report for the Sports division
    • Maintain records & Follow up on investigations - Assist in obtaining additional information required by the Field Manager for the investigations

    Qualifications and Experience:

    • Ideally the individual will have a relevant tertiary commercial qualification
    • The successful incumbent will have 5+ years’ experience in retail operations

    Skills:

    • The candidate must have aptitude for digital technology
    • a strong understanding of operational risk.
    • A strong reporting background, with at least 5+ years’ experience as an advanced Excel user.

    Behaviours: 

    • Adhering to Standards - Ensures quality and compliance in the delivery of their work
    • Continual Improvement - Actively seeks opportunities to continually improve processes 
    • Decision Making - Analyses complex situations to ensure effective and timely choices 
    • Driving & Persevering 
    • Leading Others - Inspires and guides others to achieve collective goals 
    • Meeting Customer Expectations - Consistently delivers exceptional customer service 
    • Planning & Organising - Uses a structured approach to effectively manage tasks 
    • Relating & Networking

    go to method of application »

    Fashion Consultant (40hr) - Relay Jeans - Mount Frere

    Responsibilities:  

    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times.

    Qualifications: 

    • Grade 12 (Matric) 

    Skills:  

    • Passionate about people is a must. 
    • Target driven and experience focused. 
    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

    Competencies and behaviours for success:  

    • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
    • Effectively building formal and informal relationship networks inside and outside the organization. 
    • Building strong customer relationships and delivering customer-centric solutions. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Anticipating and adopting innovations in business-building digital and technology applications. 
    • Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
    • Good verbal/ written communication skills and good organisational skills 
    • Strong organizational and planning skills 
    • The ability to multi-task in a fast-paced environment 
    • The ability to work independently 
    • The ability to take initiative 
    • A high level of attention to detail.

    go to method of application »

    Planning Manager - Totalsports

    Key Responsibilities:

    • To interpret the overall merchandise strategy and develop a high-level Merchandise financial plan by department for sales, stock margins, GP, PIS Closing stock and markdowns.
    • To lead and manage end to end location strategy to ensure desired outcomes are achieved, i.e. to the right stock at the right store at the right time
    • Balances a complex set of variables on an ongoing basis to ensure the financial outcome is achieved.
    • To manage the departmental inventory in line with the financial targets
    • To manage the stock fulfilment through the Homeware DC and our Online fulfilment partner.
    • Drive local sourcing, supplier stockholding and packaging to improve DC throughput.
    • To compile and produce reports to ensure visibility of correct information in order to take corrective action to maintain and/or improve profitability.
    • Identify potential business risks (overselling, underselling, overstock, buying margin) and proposing corrective action and ensuring execution thereof.
    • To build high performance teams through effective people management and develop to ensure capability to meet current and future business objectives.
    • To work collaboratively with internal and external stakeholders to ensure effective delivery of the business plan and an effective and efficient supply chain.

    Qualifications and Experience:

    • Minimum 3 years’ experience  as a Merchandise Planning Manager
    • Minimum 10 years’ experience in Merchandise Planning
    • A post graduate business qualification is desirable
    • Experience within an omni retail environment
    • A history of achievement and delivering results within a fast paced retail environment
    • Experience in scenario and promotional planning will be advantageous
    • Solid knowledge of planning systems and procedures are required.
    • Strong understanding of customer demographics
    • In-depth knowledge of the Planning process in retail

    Skills: 

    • Financial planning
    • Category management
    • People management and have led a team of planners 
    • Business Acumen
    • Problem solving and analytical thinking

    Behaviours: 

    • Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
    • Interprets and simplifies complex and contradictory information when resolving organisational problems
    • Develops plans and prioritises initiatives that align to the organisational goals and objectives
    • Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
    • Leverages new technology to enhance productivity, improve problem solving, and support business growth
    • Effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives
    • Assesses and improves the efficiency, effectiveness, and quality of various work processes
    • Takes accountability and ensures others are held to account on agreed upon performance targets
    • Identifies, nurtures, and supports the growth of individuals within the organisation

    go to method of application »

    Truck Assistant - @homelivingspace - Durban TFG Logistics

    You will be responsible for:

    • Assists driver to ensure that collections and deliveries are on time
    • Documentation and administration completed accurately and according to company requirements
    • Assisting with furniture assembly when delivering
    • Ensuring delivery and collection process is followed
    • Assisting driver with daily and on-going vehicle maintenance checks
    • Assisting driver with vehicle tracking and cleaning
    • Assisting with ad-hoc deliveries or duties and/or collections required

    The ideal candidate would need to:

    • Work on a 45-hour contract, 6 days a week
    • Matric certificate
    • At least 2 years’ solid experience as a truck assistant
    • Have basic computer literacy
    • Be able to clearly speak, read and write in English
    • Have good communication skills
    • Be customer service orientated
    • Be professional and team orientated
    • Be good at tracking and achieving daily tasks against planned delivery schedule
    • Follow instructions and escalate when required
    • Handle assignments in a confidential manner (POPI)
    • Handle heavy furniture and assist with assembly when required.
    • Work overtime when required
    • Engage and work with multiple teams to achieve targets
    • Be able to work under pressure
    • Safety of delivery staff, truck, and furniture top of mind
    • Meticulous and tidy

    go to method of application »

    Fashion Consultant (40hr) -Relay Jeans - Groove Plaza

    Responsibilities:  

    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times.

    Qualifications: 

    • Grade 12 (Matric) 

    Skills:  

    • Passionate about people is a must. 
    • Target driven and experience focused. 
    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

    Competencies and behaviours for success:  

    • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
    • Effectively building formal and informal relationship networks inside and outside the organization. 
    • Building strong customer relationships and delivering customer-centric solutions. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Anticipating and adopting innovations in business-building digital and technology applications. 
    • Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
    • Good verbal/ written communication skills and good organisational skills 
    • Strong organizational and planning skills 
    • The ability to multi-task in a fast-paced environment 
    • The ability to work independently 
    • The ability to take initiative 
    • A high level of attention to detail.

    go to method of application »

    Fashion Consultant (108hr) - Exact - The Reds Mall

    Responsibilities:  

    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times.

    Qualifications: 

    • Grade 12 (Matric) 

    Skills:  

    • Passionate about people is a must. 
    • Target driven and experience focused. 
    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

    Competencies and behaviours for success:  

    • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
    • Effectively building formal and informal relationship networks inside and outside the organization. 
    • Building strong customer relationships and delivering customer-centric solutions. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Anticipating and adopting innovations in business-building digital and technology applications. 
    • Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
    • Good verbal/ written communication skills and good organisational skills 
    • Strong organizational and planning skills 
    • The ability to multi-task in a fast-paced environment 
    • The ability to work independently 
    • The ability to take initiative 
    • A high level of attention to detail.

    go to method of application »

    Fashion Consultant (108hr) - Exact - Forest Hill

    Responsibilities:  

    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times.

    Qualifications: 

    • Grade 12 (Matric) 

    Skills:  

    • Passionate about people is a must. 
    • Target driven and experience focused. 
    • Being an ambassador for our brand and offering amazing Customer experience. 
    • Exceed Customer expectations by identifying and providing them with the best possible solutions. 
    • Actively keeping track of sales performance against target. 
    • Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
    • Searching out opportunities for making new sales. 
    • Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

    Competencies and behaviours for success:  

    • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
    • Effectively building formal and informal relationship networks inside and outside the organization. 
    • Building strong customer relationships and delivering customer-centric solutions. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Anticipating and adopting innovations in business-building digital and technology applications. 
    • Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
    • Good verbal/ written communication skills and good organisational skills 
    • Strong organizational and planning skills 
    • The ability to multi-task in a fast-paced environment 
    • The ability to work independently 
    • The ability to take initiative 
    • A high level of attention to detail.

    go to method of application »

    Store Manager (45hr) - Sterns Ilanga Mall - Mpumalanga

    Responsibilities:  

    • Driving turnover to ensure achievement of targets 
    • Controlling expenses 
    • Managing stock losses to ensure shrinkage is in line with the Company standard 
    • People management, including recruitment, development of staff, employee relations, performance management 
    • Executing in-store merchandising strategy and standards 
    • Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

    Qualifications: 

    • A Matric certificate. 
    • Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

    Skills:  

    • An excellent leader and business manager 
    • High flexibility and ability to adapt to different customers and situations. 
    • A high sense of urgency with demonstrated ability to work independently. 
    • High flexibility and ability to adapt to different customers. 
    • An outstanding leadership, interpersonal and communication skills. 
    • Ability to work a flexible schedule to meet the needs of the business. 
    • Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 
    • Figure and admin orientated 
    • Management Experience 
    • Organised and thorough 
    • An excellent leader and business manager 
    • Profit and turnover driven 
    • Able to manage risk within the store 
    • Strategic Sales Planning 
    • Managing the Sales Process 
    • Customer Value Management 

    Competencies and Behaviours for success:

    • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
    • Effectively building formal and informal relationship networks inside and outside the organization. 
    • Building strong customer relationships and delivering customer-centric solutions. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Anticipating and adopting innovations in business-building digital and technology applications. 
    • Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
    • Making good and timely decisions that keep the organization moving forward. 
    • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
    • Good verbal/ written communication skills and good organisational skills 
    • Strong organizational and planning skills 
    • The ability to multi-task in a fast-paced environment 
    • The ability to work independently 
    • The ability to take initiative 
    • A high level of attention to detail 

    go to method of application »

    Store Manager (45Hr) Markham - Matlosana Mall - Klerksdorp

    Responsibilities:  

    • Driving turnover to ensure achievement of targets 
    • Controlling expenses 
    • Managing stock losses to ensure shrinkage is in line with the Company standard 
    • People management, including recruitment, development of staff, employee relations, performance management 
    • Executing in-store merchandising strategy and standards 
    • Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

    Qualifications: 

    • A Matric certificate. 
    • Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

    Skills:  

    • An excellent leader and business manager 
    • High flexibility and ability to adapt to different customers and situations. 
    • A high sense of urgency with demonstrated ability to work independently. 
    • High flexibility and ability to adapt to different customers. 
    • An outstanding leadership, interpersonal and communication skills. 
    • Ability to work a flexible schedule to meet the needs of the business. 
    • Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 
    • Figure and admin orientated 
    • Management Experience 
    • Organised and thorough 
    • An excellent leader and business manager 
    • Profit and turnover driven 
    • Able to manage risk within the store 
    • Strategic Sales Planning 
    • Managing the Sales Process 
    • Customer Value Management 

    go to method of application »

    Senior ER Consultant

    Key Responsibilities:

    • Assist line managers to resolve grievances  
    • Consult with line managers on cases of misconduct  
    • Provide guidance in terms of disciplinary processes  
    • Consult regarding FWWs and CFWWs  
    • Draft charges  
    • Review outcomes of enquiries to ensure fairness and consistency  
    • Consult with line managers on cases of poor performance and ill health incapacity  
    • Consult with line managers on S189 processes  
    • Prepare applications/affidavits/ documents for CCMA processes  
    • Represent the company at the CCMA/BC  – in line, conciliation and arbitration  
    • Upload and update cases on ER system  
    • Keep abreast of developments in employment legislation and case law  
    • Assist with facilitation of ER training  
    • Ensure business compliance with labour legislation and case law  
    • Assist SPA: ER Domain with research and drafting ER related policies  
    • Provide input into development of ER related training material  
    • Provide input and guidance to ensure capacity building of ER consultants 

    Qualifications and Experience: 

    • An HR-related or legal qualification is essential, and any ER related qualification, advantageous  
    • Minimum 5 years functional ER experience  
    • Solid experience of retail industry  
    • Experienced at representing at the CCMA  
    • Solid knowledge of disciplinary and grievances procedures  
    • Knowledge of external dispute resolution processes  
    • Thorough knowledge of employment law and labour legislation governing the retail industry in SA  
    • Knowledge of employment law and labour legislation in other African countries is advantageous  
    • Experience dealing with unionised environment is advantageous  

    Skills: 

    • Litigation and drafting skills essential  
    • Strong negotiating skills  
    • The ability to influence  
    • Facilitations skills  
    • Review and Reporting 
    • Managing Change 
    • Business Case Contribution 
    • Business Process Modeling (BPM) 
    • Enterprise Readiness Assessment 
    • Perform Gap Analysis 
    • Human resources systems and tools 
    • Presentation Creation 
    • Spreadsheet Expertise 
    • Employee Relations 
    • Learning Solutions Development 

    Behaviours: 

    • Applies market and business insights in order to drive organisational objectives 
    • Effectively works with others to achieve shared goals 
    • Creates an environment that fosters and nurtures a culture of creativity which drives success 
    • Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation 
    • Develops plans and prioritises initiatives that align to the organisational goals and objectives 
    • Understands and navigates dynamics created by processes, systems, and people 
    • Assesses and improves the efficiency, effectiveness, and quality of various work processes 
    • Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment 
    • Interprets and simplifies complex and contradictory information when resolving organisational problems 
    • Takes accountability and ensures others are held to account on agreed upon performance targets 
    • Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results 

    Method of Application

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