Omni Merchant - Foschini at TFG (The Foschini Group)

Responsibilities:

• Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
• Liaises with relevant internal parties to ensure product content requirements and deadlines are met
• Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, images & websites taxonomy)
• Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
• Liaises with the Omni photo studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
• Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
• Drives research & recommendations on more innovative ways of operating
• Proposes practical solutions to challenges faced within projects
• Aligns all online content with the marketing campaign / calendar for the brand to create a great online shopping experience
• Effectively co-ordinates and executes the roll-out of all relevant campaigns and promotions (including product catalogue updates such as widgets & taxonomy changes as well as customer emails)
• Provides on-going communication of all upcoming promotions & marketing campaigns to relevant stakeholders
• Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
• Maintains high levels of internal service
• Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
• Ensures customer service tickets are actively managed and resolved timeously
• Continuously seeks ways of improving levels of service
• Ensures the brand image / identity is maintained during all interactions with internal & external customers
• Offers alternate solutions to challenges faced when assisting customer services teams
• Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
• Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds.
• On-going effective communication with all relevant stakeholders
• Timeous report back on all projects undertaken
• Display an organised and systemic way of working
• Effective time management
• Generates & distributes key reports

Qualifications and Experience:

• Business degree or related diploma
• 1-2 years working experience in eCommerce retail
• Desire to develop a career in omni-channel retail or ecommerce

Skills:

• High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
• Computer literacy and some experience of website CMS, POS and planning systems
• Comfortable with the use of and ability to learn new digital technologies
• Ability to understand web analytics, tracking and reporting
• Strong potential for business acumen and merchant thinking
• Good organizational and interpersonal skills
• Excellent communication and negotiation skills
• Comfortable with the use of and ability to learn new digital technologies
• Ability to understand web analytics, tracking and reporting

Behaviours:

• effectively considers the diverse needs of various stakeholders
• applies market and business insights in order to drive organisational objectives
• conveys information and communicates ideas in a clear, concise and impactful manner
• understands, anticipates, and meets the needs and expectations of customers
• takes accountability and ensures others are held to account on agreed upon performance targets
• interprets and simplifies complex and contradictory information when resolving organisational problems
• develops plans and prioritises initiatives that align to the organisational goals and objectives
• leverages new technology to enhance productivity, improve problem solving, and support business growth