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To ensure that the production/ service delivery meets set objectives as per the Service Level Agreements (SLA's), customise, and to maintain and support Enterprise Systems Management tool in order to ensure availability, scalability and sustainability, in line with Nedbank business strategy.
Job Responsibilities
• System Administration for Nedgroup Trust applications
• Change Control Administration
• Central point of contact for Group Technology liaison
• Helpdesk support for Nedgroup Trust IT applications
• Managing business requests executed by Group Technology
• Manage Digizone requests
• Request and arrange database restores as required
• Manage Quarterly vendor activities for offsite data requests
• Manages Identity IQ access reviews for Nedgroup Trust
• SSRS Report administration
• 1st line support for Trust business support
• Knowledge of the Nedgroup Trust applications would be advantageous
• Will report into a ADM resource manager, but seconded 100% to Head IT Wealth Management SA
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
IT Diploma or Degree; Product certification
Essential Certifications
Certification applicable to relevant technology
Minimum Experience Level
3-5 years IT industry with 2-3 of these years in systems management
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