System Administrator - Rustenburg at Datacentrix

Experience:

• Microsoft; installing, configuring and troubleshooting
• Windows Server Operating Systems (all versions)
• Windows Server Infrastructure services
• DNS, DHCP, IIS
• Remote Desktop Services
• Exchange Server (All versions, Email)
• SharePoint fundamental
• System Centre Configuration Management
• VMware; installing, configuring and troubleshooting

Primary Area of Responsibility: Service Desk 
Responsibilities: 

• HSE – systems, compliance, environment
• Creating and maintaining technical documentations of systems and procedures
• Consistent reporting to line manager of tasks and workload
• Helpdesk Management
• Update and Maintain chosen Service Desk System Software
• Maintain records for classifications for configuration items
• Effective management of all logged Request types: Service, Incident or yet to be defined
• Preparing and Escalation of Change Management.
• Project Preparation and Admin
• Helpdesk Reporting
• Reporting on each team members helpdesk performance
• Trends on Requests and Changes based on users and configuration items
• Asset Reports
• IT Physical Asset Management
• Continues auditing of assets
• Sign off on asset release to end-user
• Asset life cycle; requirements evaluation, warranties, and replacements.
• Supervision of Team members, Patterson Grade C4 and below as per business processes
• Customer Experience
• Liaise with end-user on trouble requests items
• Manage trouble item investigations 
• Ensure delivery of SLA for Departments and Line of Business Applications

Secondary  Area of Responsibility:  Corporate 
Responsibilities: 

• Management and scheduling backup and restore of data and Systems 
• Implementation, Maintenance, and Administration of the following Systems: 
• Physical Server hardware for server, storage, and certain networking equipment. 
• All aspects of VMware vSphere; Nodes, Storage, Networking and Virtual Machines 
• Backup and DR: Install and maintain the Veeam software configurations 
• Cloud or On-Premises Windows Server Operating Systems. 
• Azure Resources Systems and Subscription. 
• Microsoft 365 Tenant Administration 
• Cloud and On-Premises Active Directory Databases, Systems and Tenants. 

Key Performance Indicators 

• Supervised Team’s Performance in request resolutions 
• Helpdesk Performance; Request Changes and Request SLA resolutions 
• Report frequency 
• Documentation 
• Asset Management 
• Project Management 

Technical work responsibilities:

• Support virtual and physical servers with Windows Server 2003 – 2012 R2;
• Support Active Directory, Microsoft Exchange, and server and work station patching with SCCM;
• Support the physical and virtual environment (VMware) of 83 plus servers
• Have familiarity with MS SQL server, windows clustering, domain controller setup, and group policy;
• Responsible for IT calls and queries from users (Desktop support);
• Daily backups and restores of data;

Core work outputs:

• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices;
• Ensure the security of the server infrastructure by implementing industry best practices regarding privacy, security, and regulatory compliance;
• Develop required reports in response to business user and management needs;
• Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations;
• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.