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  • Posted: Nov 22, 2021
    Deadline: Not specified
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  • KPMG is the authoritative voice in Africa - unmatched in our ability to provide excellent service to our global, regional and local clients. KPMG in Africa's footprint ensures our forward-thinking, skilled professionals understand the complexities of doing business on this continent. Our deep expertise on Africa’s contrasts and opportunities and long-s...
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    System Support Specialist

    Key responsibilities:

    Resolve calls logged by users for queries, errors and other problems experienced on the system.
    System functionality testing
    Ensure that all Enterprise System Module daily checks are performed so information is up-to-date and daily processing by end users can continue.
     Log all issues received from internal clients on Service Now.
    Keep all call tickets updated as work progresses each day
     Report trending issues to Technical lead.
    Identify root cause on Business-Critical Application issues.
     

    Skills and attributes required for the role:

    Skills:

    • BCom Info Systems degree or similar qualification.
    • 3 to 5 years working experience supporting/extending ERP/Enterprise Business systems (Oracle) as a Business Systems Support Specialist
    • Product vendor training on some key modules
    • Knowledge base user training
    • Diploma in Business Analysis a plus
       

    Personal attributes:

    • Must be very detail orientated understanding that tasks are only done once all steps have been effectively completed
    • Excellent analytical and problem-solving skills
    • Strong interpersonal and communication skills and able to clearly articulate points and address concerns in meetings with various stakeholders.
    • Ability to deal effectively with individuals at all levels
    • Ability to work independently and as part of a team.
    • Confident in reconciling numerical differences when checking the accuracy of solutions before deployment
    • Technology savvy
    • Technology savvy

    Minimum requirements to apply for the role (including qualifications and experience):

    • BCom Info Systems degree or similar qualification.
    • 3 to 5 years working experience supporting/extending ERP/Enterprise Business systems (Oracle) as a Business Systems Support Specialist

    Method of Application

    Interested and qualified? Go to KPMG South Africa on kpmgza.taleo.net to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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