System Support Specialist at TotalEnergies

Job Description

• The Logistics and Transport department seeks to appoint a System Support Specialist to join the Business Support team.

As a System Support Specialist, you will be responsible for the following activities

• Provide support to all Logistics staff about System related issues, (which include EDI and SAM and any other system that will be implemented).
• Assist with development issues regarding changes / upgrades / modifications to the systems.
• Maintain system security on behalf of the department by providing access to new employees and ensuring users have the correct menus and controlled access to perform their duties.
• Facilitate the change management process for users regarding changes in the system.
• Provide system support to staff by focusing on end users.
• Conduct or assist in ad-hoc projects related to system and business processes.
• Run and analyse reports for SAM and EDI.
• Ensure the continued availability of the EDI and SAM system.
• Maintain Master Data on SAM and EDI.
• Implementation new Plants on SAM.
• Provide system training (SAM and EDI) to all staff or end users.
• Manage projects relating to new enhancements on SAM and EDI.
• Liase with external consultants with regards to changes of the systems.
• Investigate and resolve queries / discrepancies raised by either the plant and/or external customers.
• Weekly reporting on processing status. (SAM and EDI KPI).
• Update SAM and EDI training manuals.
• Perform any other duties as reasonably requested by the Procedure and Methods Manager.

HSEQ

• Ensure constant adherence and compliances to the Company’s HSEQ and security standards, any local by-laws and government legislation so  as to minimize all risk pertaining to the company’s assets, be an excellent corporate citizen and ensure the safety of all people.

Governance

• Ensure efficient customer service by resolving all customer queries expediently thereby contributing to improved customer perceptions.

Context and environment

• EDI system is not interfaced with HARMONIE SAP
• EDI SAM Interface with Cape Town and Sasolburg plant.
• EDI SAM integrated
• Ensure continued availability of EDI /SAM
• Ensure continued link with Other Oil Companies
• KPI’s – Weekly EDI and SAM
• Mobility Tool: 24/7

Candidate profile

Required experience, qualifications, skills and attributes:

• Diploma in Information systems and or a minimum of at least 5 years’ experience in the petrochemical environment within the IS Domain
• Experience in project management.
• Experience in managing and implementing systems.
• Power BI knowledge