Systems Controller at Joint Medical Holdings

PURPOSE OF POSITION

• To provide effective system support to hospital system users by ensuring the accurate preparation, maintenance and distribution of operational, financial and clinical reports. The role is responsible for resolving system queries, maintaining data integrity, supporting users with system-related issues, and assisting with the implementation and improvement of hospital systems and processes to ensure efficient hospital operations and informed decision-making.

KEY PERFORMANCE AREAS

• Maintain a high standard of service delivery to both internal and external customers.
• Ensure the smooth operation of the Hospital Information System to facilitate accurate patient administration and billing processes.
• Provide support to the Group Billing Analyst in maintaining Group tariffs and ensure their implementation across all hospital databases.
• Ensure the Hospital Information System definitions are maintained and kept up to date.
• Monitor and review daily automated system reports, investigating and resolving any discrepancies.
• Investigate and resolve patient account and billing queries in a timely manner.
• Provide first-line support for the Hospital Information System and, where necessary, escalate issues to the Systems Services Provider.
• Prepare the monthly management pack and present it to the Management Committee.
• Prepare, analyse, and distribute weekly, and monthly statistical and operational reports.
• Assist the Group Billing Analyst by providing supporting data and information required by the Tariff Team.
• Support the Group Billing Analyst with the implementation of annual tariff files in the Hospital Information System, ensuring accurate configuration across all hospital databases.

MINIMUM REQUIREMENTS

• Matric and a tertiary qualification in Information Technology.
• Computer literacy with intermediate experience in Microsoft Excel.
• 2 -5 Years Relevant experience.
• Own vehicle is essential as incumbent will be required to travel between subsidiaries.

COMPETENCIES AND SKILLS

• Maintains a professional, courteous, and service-oriented attitude with precise and meticulous approach of clerical / administration experience.
• Preferably possesses a sound working knowledge of an online, real-time management information system and strong interpersonal skills.